There are newer employer reviews for Avaya
There are newer employer reviews for Avaya

See Most Recent

Helpful (2)

Once a leader in its industry...now an outsourcing pirate.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Systems Applications Specialist in Denver, CO
Current Employee - Systems Applications Specialist in Denver, CO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Avaya full-time (More than 10 years)

Pros

As a "Craft" worker, the compensation was good, the benefits were great! You earned addt'l vacation weeks every 5 years of so, you had plenty of Sick Time, days off, health benefits, and you could get overtime or double-time pay if you were a "craft" worker. As a Craft worker you also had "shifts" which gave you an expected life balance where you knew when your job started for the day and when it ended. You didn't have to go home and worry that you might be called in or forced to work when you were at home with family. The same could not be said for Management positions. Luckily Avaya came from the AT&T era where 401k & Pensions existed for its Union workers, and they have some retirement funds built up if they took advantage of the 66c/$Dollar 401k contributions, pensions were removed for management however.

Cons

The Company Values began to slide when Silverlake/TPG purchased Avaya and turned them into a company that doesn't value the contribution of its employees, nor does it value its customers. You could be the star worker and hold a huge knowledge-bank with key company processes and be gone tomorrow! The management is more interested in impressing industry peers with gadgets like "call center video chat" for instance, but not have the hardware, let alone the "need" for doing it with its everyday customers. The company focus is scattered. They can hire a group of engineers in Argentina for instance that work on one significant product area, and let them all go in one fell swoop, leaving customers hanging with no one else in the company proficient in that product area. Avaya shoots first, and asks questions later, and they have never been a proactive company, but a straggler who has to correct its mistakes for not doing it right the first time around. Resources are wasted and customers are let down. Customers pay more, but get less everyday. Competitors should be wise on this and fill the "lack of customer service" gap. Avaya Business Partners should focus on taking the "service/maintenance" aspects away from Avaya, as it is being outsourced to foreign markets making technical-talk even more difficult , along with no regard for the customer's time-zone. All customers are currently being forced to go strictly to the Web for ticketing. You can't or aren't allowed to "talk" to someone at Avaya, even if you pay hundreds & thousands of dollars each year to them in Maintenance Contracts. The customer is literally pushed away and faced with the aspect of holding onto huge amounts of expensive hardware/software systems, with decreasing customer support and wondering if they should just forklift & dump it all and go with Cisco?

Advice to Management

Put your ego's aside and get down into the trenches and figure out what your company really does! Find out where your foundations are and why people need for basic tools to do their jobs "to work", rather than focusing on gadgets and acting like its the employee's faults that the tools they use are broken & archaic. Invest in the trenches to get your focus, rather than sitting in ivory towers looking down upon everyone as if it were a Fuedal system of Lords & Peons. Customers pay your bills! Stop treating them like insignificant obstacles that need to be "dealt" with or given the run-around. Customer service is a lost art. Those employees that are left, certainly try to help, but are blind-sided by their own upper managements poor decisions practices.

Other Employee Reviews for Avaya

  1. Service Delivery Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Delivery Manager in Dallas, TX
    Former Employee - Service Delivery Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    Good people (co-workers) to work with

    Cons

    Poor strategic vision. Don't know what the company's identify is. Things are constantly changing, never can get any momentum going.

    Advice to Management

    Make better decisions and stick to the plan


  2. Constant change,even before the last change takes effect.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Most of the people are the salt of the earth. Good quality products and a good place to get on the job exsperiance.

    Cons

    I was there 4 years and saw 4 different changes of senior management. Everyone except the CEO. Avaya acts and operates like it is in this for the short game, not the long haul.

    Advice to Management

    Get a game plan and stick with it..long term


There are newer employer reviews for Avaya
There are newer employer reviews for Avaya

See Most Recent

Work at Avaya? Share Your Experiences

Avaya

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.