There are newer employer reviews for Avaya

 

Great place to work, good career so far.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Engineer in Atlanta, GA
Current Employee - Sales Engineer in Atlanta, GA

I have been working at Avaya full-time (more than 10 years)

Pros

Strong team to work with in my geography. Hard work yields results and recognition. Can do pretty much what you want to develop your career and experience. Good immediate leadership.

Cons

Frequent executive changes, product roadmap changes, product management changes. Back office processes need to be fixed, everyone should be working with the same goal in mind - customer satisfaction and getting things done. Services should worry about serving the customer and las about closing their tickets and incorrect records showing no support.

Advice to ManagementAdvice

Fix internal processes if you really want to move this company forward. Develop easily digestible product roadmap and stick to it.

Recommends
Positive Outlook
Approves of CEO

992 Other Employee Reviews for Avaya (View Most Recent)

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  1.  

    Great opportunity to manage working through chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Raleigh, NC
    Former Employee - Senior Manager in Raleigh, NC

    I worked at Avaya full-time (more than 3 years)

    Pros

    Benefits aren't all bad, given the flat organization, employees have fairly large levels of empowerment until it comes to getting approvals. Worked with any number of great people.

    Cons

    Executive focused on EBITDA as the sole guidepost when they have droves of talent leaving, need to fix issues like the lack of integration of the companies it has acquired and operational efficiencies.

    Advice to ManagementAdvice

    Take an introspective look at the business and fix the issues, move out of denial and amazement for the lack of process.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Everyone out for themselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Avaya full-time (more than 5 years)

    Pros

    Current team works closely together, with good support from first/second level management. I am empowered and expected to run with issues to resolution.

    Cons

    Dysfunctional organizations after years of cuts in employees and benefits. Crisis management is the new norm, as tier 1 through 4 support has been gutted, with overall skill levels dropping. Only through critical escalations do the right resources get applied...a vicious cycle as upskilling no longer exists.
    Accountability is almost non-existent, as everyone keeps head down for fear of showing up on the next FMP list.
    What has become plainly obvious is that long term employee investment has been sacrificed in order to support management levels above 40 (Dir). Senior executives have continued to enrich themselves through outrageous salaries and benefits while eliminating pay increases for the rest of the company. KJK himself now has a pay package exceeding $7M...well over 400% increase over the last year.

    Advice to ManagementAdvice

    You are unwilling to consider true employment advice, opting instead for whatever business/financial event will guarantee your options. All employee broadcasts are a joke, as true sentiment is ignored.
    If there was a concern for long term viability, I'd have constructive advice to give.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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