There are newer employer reviews for Avaya

 

Account Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Avaya full-time

Pros

good training, work where you want to, some interesting long time Avaya customers.

Cons

Avaya manages their sales employees with reports and metrics over account strategy and planning. Management team members do not generate new growth oppts, bring value to the field. Poor linkage between SEs and sales. Salary is not in line with dynamic companies in related fields.

Advice to ManagementAdvice

To many levels of management.

Doesn't Recommend
Negative Outlook
No opinion of CEO

989 Other Employee Reviews for Avaya (View Most Recent)

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  1.  

    Broken - it's like working for the phone company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time

    Pros

    Some people are actually trying to turn the company around

    Cons

    People are mean to each other more often than I have ever seen in my 20+ year career in tech. Culture of legacy Avaya/Nortel is still alive and well -- like a cancer. There are some nice people that I've met but far too many that are petty and enjoy sniping at each other in emails, conference calls, etc. It is just the culture here and I think it mostly comes from the long-time employees here. Most of the company is outsourced and it always feels like they are preparing the company for a takeover (which they probably are).

    Advice to ManagementAdvice

    sell the company and get rid of the Avaya/Nortel lifers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Avaya a company who is great at Telecommunication but should get out of the Networking and Video space

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time (more than 5 years)

    Pros

    Great People, Great pay (above industry average) plus commissions, Great benefits

    Cons

    No work-life balance, No training, Communication and knowledge transfer between managers and engineers does not exist, Leadership/management have no plan and are constantly changing direction and focus on a monthly basis now, There are many people in roles with no experience who only create more work for the engineers, Sales people do not know how to sale the Avaya products only setup meeting and cater lunch. Quotas change too often and it is impossible to tell how you are getting paid because they commission is based on team/regional efforts. Teams are Silo'd and there is a major lack of communications. Product Line management team are out of touch with the customer wants and needs. New products are missing many key features when they first come that are expected and take years to get them or not at all. Constant head count reduction to make numbers look good without consideration for how important that person may be to success. Teams create workarounds instead of fixing the problems and often try to avoid engaging the professional services or other teams. Travel is so scrutinized that it affect customer interaction and satisfaction.

    Advice to ManagementAdvice

    Stop looking at the headcount as a way to balance the books. Review the channel and sale division roles and get rid of the people who do not have the skills for their jobs and hire people who do. Sell the Network and Video portfolio's to someone who can do a better job of taking advance of the Avaya/Nortel/Radvision technology to really make the product competitive in the Technology industry

    Recommends
    Negative Outlook
    Disapproves of CEO
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