There are newer employer reviews for Avis Budget Group

4 people found this helpful

Unprofessional Work enviroment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager in New York, NY
Former Employee - Manager in New York, NY

I worked at Avis Budget Group full-time (more than 5 years)

Pros

Managers get company cars, Good 401K and health Benefits

Cons

You work 12-14 hour days with no compensation or appreciation for the extra time you put in. Upper Managment gives no support or training, just send out nasty emails on what you need to do and what you are not doing. There is alot of favoritism that goes on and if you are not in the so called CLICK they single you out and fire you for something ridiculous.

Advice to ManagementAdvice

My advice to upper managment is develop your managers more and give them the tools they need to succeed. OH and last but not least TREAT EVERYONE FAIRLY. WHAT YOU DO FOR ONE DO FOR ALL.

Doesn't Recommend
Negative Outlook
Disapproves of CEO
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  1. 2 people found this helpful

    Treated unfairly and quit!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Agent in Indianapolis, IN
    Former Employee - Rental Sales Agent in Indianapolis, IN

    I worked at Avis Budget Group full-time (more than a year)

    Pros

    CULTURE
    Superior co-workers who seemingly cared about their jobs and wanted to succeed.
    BENEFITS
    The Benefit package at Avis/Budget Group is excellent in comparison to what many company's have scaled back to due to the poor economy and rising costs of healthcare. It's a traditional plan with a cheap copay and low deductible.
    COMPENSATION
    The commissions are what make the job most desirable with our top associate averaging more than $3000 monthly in addition to their base hourly pay. The average associate earns at least $1500 to $2000 monthly. Not bad for a sales job which doesn't require more than a high school diploma to get started. Most working there couldn't make that kinda money anywhere else.

    Cons

    You have to follow a script if you plan to keep your job. Avis hires a sales performance manager per location who's job is to stand over you, and monitor your behaviors in reference to how well/not so well you are following the script. Everyone is given weekly observations where mgmt stands next to you as you present the "script" to your customer. They then bring you in the office and let you know what you need to improve on. Failure to not follow the script verbatim will cost you your job. It is a very high stress sales environment which lacks customer service focus. Every day customers are complaining that charges have been added to their bill in which they didn't authorize. The company doesn't allow us to mention price of upsells to the customer unless they ask. Instead they use a scripted shady approach called can/today savings in order to trick the customer into thinking they have a good deal. The MGMT team is strict on us using this script but have been observed NOT USING IT THEMSELVES. What a joke!!! Turnover is unbelievable!!!! It's the closest experience to HELL you will ever undertake.

    Advice to ManagementAdvice

    When you lose sight of customer service and treat good people unfairly you are destined to fail. The company has some good employees who are stressed out, tired of the threats to their jobs, and want to succeed. Start caring about your employees and stop ripping off your customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 7 people found this helpful

    NOT WHAT IT SEEMS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations Manager in New York, NY
    Former Employee - Operations Manager in New York, NY

    I worked at Avis Budget Group

    Pros

    Car and gas provided to new managers. Not nearly enough to make up for the cons.

    Cons

    Summary. The onerous training and responsibilities of the position far outweigh the compensation.

    About that car, you have to turn it in and get another one every few days. What a pain. It's just a hook. You'll need it to go from site to site as you train.

    Training
    Seven months of computer based and field training, and hours of conference calls practicing the sales pitch to take as much money out of customers pockets and but put very little into yours. Every hour of your 7 mo. training schedule is outlined on a beautiful 15 page document, not to mention the hundreds of pages you need to print (on your dime) and read (on your time) in preparation for weekly quizzes.

    Pay
    Low! Very Low! The initial offer was presented as a salary. Come to find out during some "water cooler talk" with HR, the pay is " hourly for the first 5 or 6 weeks of training" and "no overtime is allowed during training". However the company expects you to work whatever amount of hours it takes to get the job done (when you're on salary). How nice of AVIS.

    Support
    AVIS spends a tremendous amount of time resources telling you what you need to do to succeed, but provides little resources to help you do it. In the field you'd be hard pressed to find a decent PC and printer. The laptop computers they promised to provide during training never arrived. They didn't arrived for the manager trainees that joined the company months before I did either. I guess they're still on "back-order".

    Doesn't Recommend
    No opinion of CEO
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