Avis Budget Group

www.avisbudgetgroup.com
There are newer employer reviews for Avis Budget Group

1 person found this helpful  

A team with no direction is headed for failure

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Rental Sales Agent in Tucson, AZ
Current Employee - Rental Sales Agent in Tucson, AZ

I have been working at Avis Budget Group full-time (less than an year)

Pros

Great training program and commission while you learn ABG Customer Service and Sales steps.

Cons

Horrible pay and backstabbing employees

Advice to ManagementAdvice

Be more active and dont just sit in the back office all day... You are management so manage.

Doesn't Recommend
Neutral Outlook
Approves of CEO

570 Other Employee Reviews for Avis Budget Group (View Most Recent)

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  1.  

    Avis Budget Group in Virginia Beach, VA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Current Employee - Anonymous Employee in Virginia Beach, VA

    I have been working at Avis Budget Group full-time (more than 3 years)

    Pros

    Location, job satisfaction, environment, management, workload

    Cons

    Salary, Salary, Salary, Salary, Salary

    Recommends
    Approves of CEO
  2. 3 people found this helpful  

    Misleading - I left a great paying/secure job for this????

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Associate in Atlanta, GA
    Former Employee - Rental Sales Associate in Atlanta, GA

    I worked at Avis Budget Group full-time (less than an year)

    Pros

    - Good product training
    - Union (but not very strong at our location)

    Cons

    Not until 45 days into my position did my co-workers (not Managers) finally explain to me the commission structure. If I had been told about the way the commission works at Avis before starting, I would NOT have taken the position. As a Sales Professional, I expect to be paid for my performance. Avis has a structure where you are penalized for randomness.

    The structure for commission is as follows: you are to sell to customers coverages (Insurance,) upsells (get them into a nicer car,) and accessories (GPS, XM, etc.) Your target numer formula is as follows: extra revenue / # of rental days. What this means is that if a customer comes up to the counter, and has already purchased a 15 day rental and buys zero extra items, you have 15 big fat zeros into your monthly commission therefore bringing your $ down. This creates all sorts of issues: reps running away from the counter when they see customers with large suitcases (they know they are going to be using the car for a long time,) selective profiling (targeting only out-of-country customers b/c they are more likely to purchase coverages,) and a strong customer resentment knowing that in the end, servicing someone is COSTING YOU $ because they simply decide not to add $ to his/her own bill.

    Avis can spin this structure any way they want, but there is no getting away from the fact: if you do not sell something to a customer, the customer takes money away from you personally / not Avis.

    Advice to ManagementAdvice

    Many of the Atlanta location Managers have been in their position for many years and have become lethargic and complacent because of years of being beaten into a conformed role. One Manager in particular was denied a promotion and therefore just 'checked out', yet they have not replaced her. Their has NEVER been a single Atlanta Rental Sales Agent be promoted into a Management position locally. This shows extreme terror in the idea of promoting from within and taking ideas from individuals on the front line.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Avis Budget Group

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