There are newer employer reviews for Avis Budget Group
There are newer employer reviews for Avis Budget Group

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Helpful (5)

An efficient, cautious, and trustworthy company, despite some hiccups.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Contractor - Agency Operator in Seattle, WA
Current Contractor - Agency Operator in Seattle, WA

I have been working at Avis Budget Group as a contractor (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

I've been with the company for close to a year now, and my experience has been all-around positive. While I have had frustrating moments, they're not relationship breakers, and they're certainly something I understood would happen from the very beginning. Senior management is phenomenal, and as my own boss, I go in to work extremely happy because I finally can craft my own work environment. If you're lucky enough to be put in charge of a startup, you will experience one of the most amazing things of being a small business "owner," which is watching your hard work and labor pay off and grow. I've had some instances of "why am I doing this job?" but when I looked at my agency's revenue reports, I realized I was doing something right. Avis Budget Group provides you with a fleet of newer-end vehicles to rent (although there is the occasional one that shouldn't be rented that ends up on your lot), free training for you and your employees, and the potential to make some serious income, which is dependent on how much effort you put into keeping your business moving (marketing, which you're in charge of, will be vital to continued growth). The training period is phenomenal (if you get the full 3 months).

Cons

First and foremost, this job is NOT for everyone. There will be no such thing as a personal life after you receive your agency, and as a new operator (especially with a startup) you will be at the low end of the totem pole for everything. Distribution is a pain to deal with, and sometimes getting car inventory is like pulling teeth. As well, I lucked out big time with some great senior management, but I can understand where a lot of Agency Operators had bad experiences simply because of their TPM or DM. Back on the topic of not for everyone, you're not an employee. You're a small business owner. I listed this as a pro, but it's especially a con if you don't know anything about running a small business. Getting the capital to operate can be rough, and if you don't have enough to furnish for employees, then you'll be on your own, which can be especially burdensome. Then there's the IRS and state, but worst of all is that since you're your own employee, you're not covered by any labor laws, which means you're chained to your contract. If you are a young entrepreneur with a lot of energy and not very much to lose, this is a good job for you, but you'll also have to work your rear off to gain the respect of your peers because most will view you as just some kid if you're under 30. If you have a family and a mortgage, I would discourage this job, unless you read through the contract with a fine-toothed comb and understand what you will be receiving from Avis Budget Group and how it will affect you. Lastly, the company has a very strict debit card policy which results in a lot of lost potential business (especially on Budget side). These have been the only poor customer service issues I've had, and they've also been the worst, so if you inherit a Budget location, expect to be yelled at from time to time.

Advice to Management

Increase stipend for starting AOs and make sure that locations are able to be up and running with 100% efficiency on the date of opening. There's too much bureaucracy in the company/.

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  1. great place for a young college grad to advance

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSA in South Bend, IN
    Current Employee - RSA in South Bend, IN

    I have been working at Avis Budget Group full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    ABG will invest in you to advance but you need to be young and full of energy to suceed. Great place for a recent grad to start rising to the top.

    Cons

    If you are older you may not want to work your way up. You must be able to do all types of physical labor. From cleaning cars to working outside in extreme weather.

    Advice to Management

    none


  2. Helpful (1)

    Don't Apply Unless You Like Cheating People Out Of Their Money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avis Budget Group full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    For the ethical employees: Weekly paycheck, full-time hours, some great co-workers (mostly the old time veterans), dental benefits. That's about it. For the unethical employees: if you are an arrogant unethical blowhard that has been fired from previous jobs and loves to lie to customers for a quick buck, you will probably get hired and loved by the general manager. You can even make decent money as a result of your lying and cheating.

    Cons

    Since this is a franchise location employees don't get the same benefits as those that belong to a corporate location ran by AvisBudget. There are no medical benefits here for full-time workers or even managers, 2 less personal days compared to corporate ran Budget, slightly lower starting wages compared to Avis, and no contributions from the company if you chose to enroll in the 401k plan. In an effort to attract people to work for this franchise, the money hungry general manager will grossly overstate how much one can make in commissions a month. As a result of the low compensation, this place tends to attract uneducated, bottom of the barrel employees fired from previous places of employment that will do ANYTHING to make a quick buck to pad their monthly commissions. If you are working in the "fastbreak" area, expect to receive numerous complaints about expensive mysterious coverages and upsells (usually from rental contracts started by the same 2 or 3 sales agents) added to customers contracts without the customer knowing until it's too late. These 2 or 3 thieves are loved by the general manager and company though because they are bringing in the money for them. If you are what's deemed a "low performer," however, don't expect ANY love even if you receive positive customer service feedback from customer surveys. What you can expect instead is threatening emails (with horrible grammar) and/or phone calls from the general manager telling you to get your numbers up or else. You might even get called into the office by the general manager and the CEO to "discuss" your low performance. This place obviously tries to "motivate" and control it's employees by fear and intimidation which isn't surprising since this seems to be the norm in the rental car industry. On top of all the lying and cheating going on by the "top performers" you get to deal with an antiquated computer system called "wizzard" which makes processing rentals way more difficult than it should be. Only work here if you are absolutely desperate for a job to pay the bills. Even then, continue to look for other employment so you aren't stuck at this toxic environment for too long. This place is really only good for those that are dishonest and don't mind putting on extra things to people's contracts in order to get a big commission check. I am glad I am no longer part of this shady company.

    Advice to Management

    Nothing since the general manager and CEO have such big egos that they think they can get away with doing anything they want in order to make a fat profit. These two might as well be Machiavelli and Hitler.


There are newer employer reviews for Avis Budget Group
There are newer employer reviews for Avis Budget Group

See Most Recent

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