There are newer employer reviews for Avis Budget Group
There are newer employer reviews for Avis Budget Group

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Poor Rental Sales Agent Training At Counter

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Rental Sales Agent
Current Employee - Rental Sales Agent
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Avis Budget Group full-time (Less than a year)

Pros

Benefits Large blocks of slow periods at my location. I am single, so I don't mind working weekends, holidays, odd shifts. Due to my previous work history, there is ample room for advancement.

Cons

Operations managers are nice but do not perform some of their duties to adequate levels. For example: They don't train the rental sales agents at the counter, despite the fact that it is their policy to do so. Poor/slow resupply of smaller vehicles from the cleaning department, and slow shuttle drivers. How many shuttle drivers does it take to change a light bulb? I accepted and even embraced their upselling and selling of add-on products. However, when we have a longer rental period from a customer, such as 3 weeks, with no upsell or add-ons, it drags our average down. If we don't meet sales expectations, we can be let go. Maybe they should place less weight on these longer rentals as it pertains to our average. This is the reason I will not recommend this company to friends.

Advice to Management

Accountability for ops managers on above. These are not difficult components to manage, but there isn't a mechanism to double check that they are performing these duties. My location has several employees that have been here for more than 10 years. They catch/fix some of these problems. The portion that fall through this line of defense result in service failures to the customers. Replace the antique DOS reservation system LOL.

Other Employee Reviews for Avis Budget Group

  1. Helpful (2)

    Work Hard, Play Hard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avis Budget Group full-time (More than a year)

    Pros

    Great company culture, teamwork mentality, training, and benefits.

    Cons

    Long hours with fluctuating shifts.

    Advice to Management

    Continue training employees and foster growth for everyone.


  2. Worth it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits, culture, young atmosphere, promote a lot from within

    Cons

    Expect lots of hours worked


There are newer employer reviews for Avis Budget Group
There are newer employer reviews for Avis Budget Group

See Most Recent

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