There are newer employer reviews for BBVA Compass
There are newer employer reviews for BBVA Compass

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Helpful (2)

It is a challenging place to work, where every day you learn something new, and is a high stress job.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Branch Associate in Tucson, AZ
Current Employee - Senior Branch Associate in Tucson, AZ

Pros

One of the benefits is an amazing health care package, free financial help, free accounts and benefits and a fast growing company! Their goal is to be the number one bank in the US in the next 5 years. It's a big company with a small bank feel. Clients are loyal and you see the same people very often so relationship building is great.

Cons

It is not just challenging to work at Compass. The requirements for Branch Associates (tellers) is very high. Not only do you have to give 100% customer service, but your sales goals and expectations are high. You will have to deal with large amounts of cash, fast paced work, and a lot of computer knowledge and speed/accuracy. Also, you will have to learn a lot of operations (back work), rules and regulations, government acts and regulations, and a code of conduct. There is no room for error when dealing with people's financial well-being. You will need to be able to keep confidential information and be very professional. Things like account maintenance, ordering for vaults, having 10+ keys to be responsible for at all times, knowing vault codes, memorizing at least 15 computer passwords, etc is normal. The stress level is very high, especially for the speed of which you have to get things done.

Other Employee Reviews for BBVA Compass

  1. Helpful (1)

    Undervalued

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Gilbert, AZ
    Current Employee - Sales in Gilbert, AZ
    Doesn't Recommend

    Pros

    Large company with multiple branches. COmpany has good job stability as long as you put in the work, you will be fine.

    Cons

    too many. under paid, under appreciated. just a job and a paycheck. not much more. Sadly the company requires alot of their sales people and doesn't give them salary increases to counter the increase in responsibility.

    Advice to Management

    Pay your people what they are worth and get rid of those who aren't worth what they are being paid.


  2. Helpful (2)

    A lot of micro managing creates a negative environment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative in The Woodlands, TX
    Former Employee - Financial Service Representative in The Woodlands, TX
    Doesn't Recommend

    Pros

    Mobility with in the company is quite possible if you have a supportive manager. Non-sales positions may have a better work environment. Very badly needed computer system upgrade is in place since I left.

    Cons

    A lot of Micromanaging to the point where it creates a serious constraint in work flow. Day to day activities become hard to accomplish for all the various and required methods of reporting to management. Sales pressure gives you more of the stick than the carrot. The comission for various sales is so low as to not be much of an incentive. It was $1 for a checking account when I was there and the computer system was SLOW. Business model was too reliant on NSF's creating a lot of unhappy customers also.

    Advice to Management

    Don't micro manage! The money wasted in labor time by the employee constantly reporting on their actions would be better spent on increased incentives for realistic performance. This would improve morale and increase employee retention. Measure the end results and reward punish accordingly not inch by inch on how the employee got there.


There are newer employer reviews for BBVA Compass
There are newer employer reviews for BBVA Compass

See Most Recent

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