There are newer employer reviews for BCD Travel

Helpful (2)

One of the worst companies

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Travel Counselor in Atlanta, GA
Former Employee - Senior Travel Counselor in Atlanta, GA

I worked at BCD Travel full-time (more than 8 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Basic benefits, nothing different or better.

Cons

Very poor management, no communication with Team Leaders who in turn fail to advise agents.
Favoritism abundant with Team Leaders. Time management sets unrealistic guidelines that don't allow agents to support inbound client phone calls properly. Agents are required to be at their desks and logging into all apps on their own time and if not signed into their phones at the second their shift starts they are punished for each SECOND they are late. (Employees are given a stop watch) All benefits and required paperwork must also be done on your own time. Lastly they pick and choose what expenses you get reimbursed on so if you work from home beware.

Advice to Management

Listen to your worker bees. They know what the clients expectations are and travel professionals.. not children in need of babysitters

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  1. Helpful (1)

    Stable place to work with job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Atlanta, GA
    Current Employee - Business Analyst in Atlanta, GA

    I have been working at BCD Travel full-time (more than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Company has been around a long time, doesnt take much to outperform others so job security is there. Pretty flexible with hours. Very large company, so advancement opportunities are there.

    Cons

    If you're good at your job, that is not to advance. Managment overlooks the wallflowers. Sometimes advancement seems to show favoritism. Pay is low compared to regional average.

    Advice to Management

    Need to be more proactive in rewarding good employees. Some managers need training on how to be less mico managers.

  2. Helpful (1)

    Mediocre at best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Corporate Travel Consultant in Portland, OR
    Current Employee - Senior Corporate Travel Consultant in Portland, OR

    I have been working at BCD Travel

    No opinion of CEO
    No opinion of CEO

    Pros

    The benefits are okay, work at home opportunities are great, some of the travel industry perks are still available (IATAN card, etc).

    Cons

    Communication between management and employees is abhorrent, pay is not very comparable to other corporate agencies in the area, technology is outdated (still using Windows XP and Office 2003), and many accounts seem to cycle through employees faster than a big box store. Most will never be promoted, unless they are willing to suck up to everyone around them. Management, at times, seems almost incompetent in that emails sent to employees are grammatically incorrect, are severely misspelled, and are generally unprofessional.

    Advice to Management

    Stop promoting people based on nepotism, and please provided better software. What we have does not allow us to effectively do our jobs.

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