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3 people found this helpful  

Customer Service reps bail faster than a speeding bullet!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Service Representative in San Antonio, TX
Current Employee - Service Representative in San Antonio, TX

I have been working at BD full-time (more than an year)

Pros

at least I have a job!

Cons

No leadership, no concern for reps on the floor, no fair treatment, information is not shared, it's all about yourself. I heard someone tell another person they need to only look out for themselves and not for others. This is a very selfish environment I hate this job but I don't have the energy to look around town and search for a new job. Managers never interact with us reps. New hires drop like flies and no one seems to give a care. It's depressing when everyone around me complains about the same things all day. If I was a leader, I would be asking the long term reps what is wrong. We all hear why they leave, but no one asks us. No one cares. Its just another low class call center hiring anyone off the street who will stay for the low pay and a couple cent raises. Their a billion dollar company and dont think its necesary to give cost of living raises? wow.

Advice to ManagementAdvice

Interact with employees more than hi and bye. Hold team meetings, find out why its so depressing in the call center. No one cares and it shows. why are all new hires leaving so fast? Loosing over 30 new employees in one year is not normal. Your like the arrogant selfish person who thinks nothings wrong with them, that people who leave are the problem. Its time to look in the mirror BD, and ask why everyone is leaving you. Good leadership nd happy employees starts at the top of management. So I blame managers and so called team leaders. Why dont you monitor them more closely and ask team members there opinion of how ineffective they are. But you dont and people leave. Even people who dont leave want to leave. They wont tell you, they just wont show up and you will never know. Your all so stupid and treat us like were the dumb one. There are so called leads that never respect the bd core values but no one will catch them since they hide it around people not on their team. You have to many phonies who put on a show when the managers are near. ITs horrible.

Doesn't Recommend
Negative Outlook
No opinion of CEO

385 Other Employee Reviews for BD (View Most Recent)

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  1.  

    Good stable place to work, lots of process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Engineer in San Jose, CA
    Current Employee - Staff Engineer in San Jose, CA

    I have been working at BD full-time (more than 5 years)

    Pros

    Smart colleagues. Interesting scientific domain and computer science problems. You're working to improve patients' lives.

    Cons

    Lots of hoops to get through to initiate change. Heavily bureaucratic.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    All about drama and politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Columbus, NE
    Former Employee - Anonymous Employee in Columbus, NE

    I worked at BD full-time (more than 5 years)

    Pros

    Good pay, decent benefits, easy work

    Cons

    Politics! Management plays favorites, no work life/home life balance. Cares too much for how many parts you make less on quality of parts you make.

    Advice to ManagementAdvice

    Spend some time and ACTUALLY listen to what your employees have to say. Some have amazing ideas but because we are just operators you shove us aside. Be a little more caring when it comes to personal maters. Some of us have families that we enjoy spending time with and you as a company somehow manage to ignore that fact.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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