There are newer employer reviews for BJ's Restaurants

 

Overall an okay company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Server  in  San Diego, CA
Current Employee - Server in San Diego, CA

I have been working at BJ's Restaurants part-time for more than 3 years

Pros

Pros are closing shifts as a server leave you walking with good money

Cons

BJ's has secret shops but in order to score a 100% score the entire experience is scripted and very unnatural. Because you never know who is a secret shopper you must say this entire script for every single table and this often results in awkward communication, irritated customers, etc. The idea to monitor the employees at their jobs is good but it should be executed another way. Also there are multiple things the hosts and servers need to sell on so the customer feels like people are being redundant and pushy.

Advice to ManagementAdvice

Chill with all the points the employees need to hit on secret shops. Selling rewards cards, seasonal beer/other beverage, appetizer, and asking for their selections in initial greet is a lot. Let the server feel out if the guests need all these at once instead of having them give a no, no, no, no, then feel irritated and annoyed.

Neutral Outlook
No opinion of CEO

196 Other Employee Reviews for BJ's Restaurants (View Most Recent)

Sort: Rating Date
  1.  

    Not bad..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server Assistant  in  Austin, TX
    Former Employee - Server Assistant in Austin, TX

    I worked at BJ's Restaurants part-time for less than a year

    Pros

    Fun to work and keep busy

    Cons

    Feel annoying by the manager

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BJ's Restaurants full-time for more than 8 years

    Pros

    Company has great potential to be #1 in casual dining.

    Cons

    Growing too fast to keep up. On an operational level this can be seen and felt. Unfortunately this affects the guest perception and brand loyalty.

    Advice to ManagementAdvice

    Listen to your people. Learn how to see through the fast talking good interviewees nonsense and take more stock in the honest with actual talent and vision.

    Positive Outlook
There are newer employer reviews for BJ's Restaurants

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