187 Employee Reviews (View Most Recent)

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2 people found this helpful  

It's been open for two months and I've worked there since the beginning.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Server  in  Orange, CA
Current Employee - Server in Orange, CA

I have been working at BJ's Restaurants part-time for less than a year

Pros

The staff's friendly and the managers are nice. They also have really good food.

Cons

The tips average 10% no matter what you do, sometimes worse than that to nothing at all. The cutting and breaking is terrible and chaotic, the managers get stressed too easily, the kitchen is really slow, and it just doesn't seem like anyone knows what they're doing and we, the servers, get blamed and tipped badly for it, and we're already getting bad tips because half the customers don't understand a good tip from a bad one. I feel like a robot and the guests probably think so too with our introduction and "steps of service"

Doesn't Recommend
Neutral Outlook
Approves of CEO

Other Reviews for BJ's Restaurants

  1.  

    Overall an okay company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  San Diego, CA
    Current Employee - Server in San Diego, CA

    I have been working at BJ's Restaurants part-time for more than 3 years

    Pros

    Pros are closing shifts as a server leave you walking with good money

    Cons

    BJ's has secret shops but in order to score a 100% score the entire experience is scripted and very unnatural. Because you never know who is a secret shopper you must say this entire script for every single table and this often results in awkward communication, irritated customers, etc. The idea to monitor the employees at their jobs is good but it should be executed another way. Also there are multiple things the hosts and servers need to sell on so the customer feels like people are being redundant and pushy.

    Advice to ManagementAdvice

    Chill with all the points the employees need to hit on secret shops. Selling rewards cards, seasonal beer/other beverage, appetizer, and asking for their selections in initial greet is a lot. Let the server feel out if the guests need all these at once instead of having them give a no, no, no, no, then feel irritated and annoyed.

    Neutral Outlook
    No opinion of CEO
  2.  

    Not bad..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server Assistant  in  Austin, TX
    Former Employee - Server Assistant in Austin, TX

    I worked at BJ's Restaurants part-time for less than a year

    Pros

    Fun to work and keep busy

    Cons

    Feel annoying by the manager

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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