BMO Financial Group

  www.bmo.com
  www.bmo.com
There are newer employer reviews for BMO Financial Group

 

Bank of Montreal

Current Employee - Customer Services Representative in Markham, ON (Canada)
Current Employee - Customer Services Representative in Markham, ON (Canada)

I have been working at BMO Financial Group part-time (more than an year)

Pros

Working in a branch has good atmosphere with customers constantly coming in and out. Great opportunities for improvement.

Cons

Sometimes the workload is too much when they want you to exceed expectation in sales and at the same time you to provide excellent customer service.

Advice to ManagementAdvice

change the grading system for branches for example. NPS.

Recommends
Positive Outlook
No opinion of CEO

520 Other Employee Reviews for BMO Financial Group (View Most Recent)

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  1.  

    Overworked and Underpaid - Wage not commensurate with responsibilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at BMO Financial Group part-time (more than an year)

    Pros

    Great intro to the company and interactive teller training... all downhill from there

    Cons

    Understaffed
    Have to work unpaid overtime often
    Penny-pinching organization
    Miserable Branch Mgr and Asst Branch Mgr and FSMs - just like tellers they too are overworked and realize it's a dead-end job

    Advice to ManagementAdvice

    If you invest in people in retail banking you will actually realize your goals to be the top bank in Canada. However cutting tellers (who make as low as 25k a year full time) and the dismal pay only means you have constant turnover - which in turn frustrates your precious customers. After 3 months with BMO I was the most tenured teller!

    I now sell cars and it's night and day.. Really there are a million jobs that pay 2x more and don't have half the stress.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Toronto, ON (Canada)
    Current Employee - Senior Manager in Toronto, ON (Canada)

    I have been working at BMO Financial Group full-time (more than 10 years)

    Pros

    opportunity for varied experiences
    stock option/Mid term incentive pay for Senior Managers and Directors

    Cons

    new initiatives/projects are paralyzed by processes

    Advice to ManagementAdvice

    better/less subjective talent management is required

    Recommends
    Negative Outlook
    Approves of CEO
There are newer employer reviews for BMO Financial Group

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