Bacara Resort & Spa

  www.bacararesort.com
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10 Employee Reviews (View Most Recent)

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Quality of Service is No. 1 Here

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

Company culture was extremely pervasive from top to bottom. All staff were indoctrinated on how to provide the same high quality level of service.

Cons

Because quality of service was consistent on all levels, management tended to have a downsized role.

Advice to ManagementAdvice

Expect much from your employees, and respond more in defense of their service when dealing with customers

Recommends
Neutral Outlook

Other reviews for Bacara Resort & Spa

  1. 1 person found this helpful  

    Hopefully, the new management is better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Office
    Former Employee - Executive Office

    Pros

    They paid well for Santa Barbara. Collegues were nice people. It's a pretty place to go to work.

    Cons

    A ruthless, New York real-estate mentality. Ownership enjoyed being cruel and making employees uncomfortable.

    Doesn't Recommend
    Positive Outlook
  2.  

    Enjoyable, yet stressful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Overall, Bacara was a nice place to work...the staff is for the most part, well polished and professional. Resort is gorgeous..

    Cons

    It can get very stressful on staff at some points due to guest/senior management requests and sometimes short/poor staffing. Run by a committee, which brings up the old saying: "too many cooks in the kitchen"

    Advice to ManagementAdvice

    Bacara should really go back to the days when there was a Resort Manager instead of a Board of Managers who take turns "being" the Resort Manager.

    Recommends
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