Bally Total Fitness – “All about sales, not about the people (employee or client)”

Pros

cleanliness, technology, support staff, new equipment, flexible hours, good following, willingness to listen to employee suggestions, fresh new marketing campaigns quarterly

Cons

willing to listen to employees but not act on anything, much more sales focused rather than taking care of their customers or employees, high management turn-over rate, questionable sales tactics

Advice to Senior Management

Listen to employee suggestions more, show concern for your employees and customers, put an effort into customer retention from the beginning and not after the fact