Banfield Pet Hospital

www.banfield.com
There are newer employer reviews for Banfield Pet Hospital

 

Understaffed and overbooked

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Veterinary Assistant
Current Employee - Veterinary Assistant

I have been working at Banfield Pet Hospital full-time (less than a year)

Pros

There's a lot of security in working for Banfield. You're guaranteed hours, benefits, and health care for you pets. There are many opportunities to move up in the company and there is almost a Banfield everywhere.

Cons

Banfield doesn't seem concerned with burning their staff out. They push for so many pets to be seen but aren't provided provisions for adequate staffing. I hate how much they make us push for unnecessary products and services with clients and that sometimes strains the client relationship. The hours worked are ridiculous. Working an 11-12 hour shift has become normal to me.

Advice to ManagementAdvice

Please put more care into Staff! Having a team full of crabby, burned out, over-worked people is ultimately not best for clients and patients and they aren't given the best experience they could have. We need more staff to help take care of the 10 billion responsibilities that are required of us.

Recommends
Neutral Outlook
No opinion of CEO

334 Other Employee Reviews for Banfield Pet Hospital (View Most Recent)

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  1.  

    Fantastic place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital full-time

    Pros

    Great experience, would recommend the company.

    Cons

    None that I can think of.

    Recommends
    Approves of CEO
  2. 5 people found this helpful  

    Walmart of Pet Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Practice Manager
    Current Employee - Practice Manager

    I have been working at Banfield Pet Hospital full-time (more than a year)

    Pros

    -3 free wellness plans for your pets
    -Decent pay/bonus schedule for Practice Managers
    -Computer system works pretty well, it's nice to be able to look up accounts from other locations so easily; probably better than most private vet hospitals
    -Good training period for managers, typically 2 months of full training followed by week-long corporate training 6 months into position
    -Banfield is one of the few places that will hire new DVM grads, and many of these Dr's are amazing
    -Monthly market meetings were a nice way to network with other managers and reboot from standard hospital days.
    -It's nice to be able to call another hospital to borrow employees when short-staffed
    -There are good days that make you love the job a little more, like when you were able to help an especially sick pet on a weekend when no other hospitals were open

    Cons

    -Retail management - the hospital is open during PetSmart hours, so you will be working many weekends and holidays, and now that managers are salaried guess who will be picking up the slack when field leadership says we're too high on labor hours?
    -Managers are trained in a "functional" role - so if you have a vet background you're a vet tech, otherwise you'll be trained as a CSC/receptionist. If you're unlucky enough to be a CSC, which is the majority of new managers, be prepared to act as a help desk for PetSmart customers. When working up front, there is a literal wall between you and your employees, making it difficult to feel like a manager.
    -Due to labor cuts, managers work more as their functional role than as managers. Be prepared to work 40 hours as a VT/CSC, and do your management duties on your own time
    -TURNOVER. Every hospital had this, in pretty much every position. It's not uncommon for a hospital to have 60-100% turnover, or to have the staff get so stressed that you lose 3-4 people in one week. I had 3 different field directors in my first 3 months at Banfield, so the one who hired me in had completely different ideals than my current boss, making it hard to keep in line.
    -With high turnover, good luck taking time off. Hospitals are constantly short-staffed
    -Field management doesn't want to hear any issues. If you bring an issue up, they will attack you with faux-data saying that you aren't doing your job (reports don't back this up, but you're so awestruck that the conversation went this way, you just sit there with your mouth gaped open wondering if you really are that bad). Rather than doing their job, they'll demean and put you down so much you won't want to do your job anymore.
    -Banfield is widely known as the "Walmart of Pet Care." It sure feels this way too - clients are appalled at costs you can't control, and demands are sky high. They're constantly asking you to do procedures for way less (even if unethical), or free. Then get ready for people to complain about being up-sold on everything. Nurses at Banfield should come with a sales background rather than a tech license.
    -Each hospital's atmosphere is strongly centered around the relationship with the DVM - I can't stress this enough, if you get a feel in interviews that the staff and Dr don't work well together, take a pass on this job.
    -"Never turn away a pet" policy - as a manager I thought I could control this, field leadership then put the foot down. Even if you have a completely full schedule, if someone says "emergency" ('my dog has been vomiting for the past 3 weeks and I can only get her in today after 5pm'), you can NOT turn them down. While this doesn't happen every day (typically 2-3 times a week), this leads to incredibly stressed out staff, clients waiting over an hour for basic vaccine appointments, and creates the atmosphere that we are an ER hospital where clients can walk in whenever they want, which we are not. This is something that a practice manager should be able to control pretty easily, but the power was taken away.

    Advice to ManagementAdvice

    No issues with upper management, but it's field management that needs a rehaul. Listen to the associates - if they're all coming to you with the same issues, the problem (or person) needs to be addressed, rather than trying to squash out all of the people who are speaking up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Banfield Pet Hospital

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