There are newer employer reviews for Banfield Pet Hospital

6 people found this helpful

Burnout central

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Veterinarian
Current Employee - Veterinarian

I have been working at Banfield Pet Hospital full-time (more than a year)

Pros

1. Vets & techs that really do care about animals
2. Able to change hospitals if you have to move to another state

Cons

1. Too much pressure from upper management to focus on money/average patient charge all the time. You are always getting yelled at about it and can be written up if you don't 'upsell' enough.
2. Trying to squeeze in too many pets everyday. This directly leads to rushed visits, too much stress on all the staff, owners getting upset because they have long waits, leaving late almost every night so your personal family life suffers, and most importantly poor quality of medicine because you only get time for a few mins with each pet
3. Too much staff turnover due to the stress and lack of support
4. Hospitals are only shut 2 days a year, for Xmas and Thanksgiving, so you will have to work on most holidays/weekends and are probably going to miss a lot of important family events.
5. You are expected to just smile and take verbal abuse from clients. Management cares way more about not upsetting a client, even if they are wrong or being unreasonable, than they do about you or how that drags down the staffs morale.

Advice to ManagementAdvice

Maybe if this company didn't have such a large number of managers to support (waaay too top-heavy) based off the work of the vets and techs then it wouldn't need to hound the poor staff making the money to keep making more & more all the time to pay for all these extra people. Not to mention these 'management' types get paid way more, get all the holidays off & really don't contribute much. Time to trim the fat from this company if it wants to survive!

Doesn't Recommend
Negative Outlook
No opinion of CEO
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  1. 4 people found this helpful

    Candy salesmen who use fear and hucksterism to separate clients from their money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Veterinarian
    Former Employee - Associate Veterinarian

    I worked at Banfield Pet Hospital part-time

    Pros

    The day ends and everyone clears out: no overtime.

    Cons

    Managers know nothing about veterinary medicine. Veterinary supervisors are third-rate vets who will pick on your medicine if your gross isn't enough. Their software system, which they are forever married to, is clunky and obsolete. They have no respect for clients' time. They won't train you to their protocols properly (maybe that's a good thing). They have company protocols that take away your medical judgment. They don't close on holidays and Sundays, and have no concern about life/family balance. You are a tool to be used by the Mars Corp. Corporate veterinary medicine sucks, and Banfield is the worst among the bunch. They had 5 managers in 2 years. During the short time I was there, every technician and receptionist but one gave notice.

    Advice to ManagementAdvice

    You may as well stick with Banfield--at least you're contained by one company there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Practice Manager in Detroit, MI
    Current Employee - Practice Manager in Detroit, MI

    I have been working at Banfield Pet Hospital full-time (more than a year)

    Pros

    Always changing atmosphere and working with pets is great! Have great benefits for employees (and their pets).

    Cons

    Good training is essential. Also, many nights you leave 2-3 hours after closing, makes for a long 13-15 hours/day.

    Positive Outlook
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