There are newer employer reviews for Banfield Pet Hospital
There are newer employer reviews for Banfield Pet Hospital

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Helpful (7)

Burnout central

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Veterinarian
Current Employee - Veterinarian

I have been working at Banfield Pet Hospital full-time (More than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

1. Vets & techs that really do care about animals 2. Able to change hospitals if you have to move to another state

Cons

1. Too much pressure from upper management to focus on money/average patient charge all the time. You are always getting yelled at about it and can be written up if you don't 'upsell' enough. 2. Trying to squeeze in too many pets everyday. This directly leads to rushed visits, too much stress on all the staff, owners getting upset because they have long waits, leaving late almost every night so your personal family life suffers, and most importantly poor quality of medicine because you only get time for a few mins with each pet 3. Too much staff turnover due to the stress and lack of support 4. Hospitals are only shut 2 days a year, for Xmas and Thanksgiving, so you will have to work on most holidays/weekends and are probably going to miss a lot of important family events. 5. You are expected to just smile and take verbal abuse from clients. Management cares way more about not upsetting a client, even if they are wrong or being unreasonable, than they do about you or how that drags down the staffs morale.

Advice to Management

Maybe if this company didn't have such a large number of managers to support (waaay too top-heavy) based off the work of the vets and techs then it wouldn't need to hound the poor staff making the money to keep making more & more all the time to pay for all these extra people. Not to mention these 'management' types get paid way more, get all the holidays off & really don't contribute much. Time to trim the fat from this company if it wants to survive!

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  1. Unique culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at Banfield Pet Hospital full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are great-free optimum wellness plan, discounted Mars candy, onsite bistro, free parking, good bonus

    Cons

    Location is a bit out of the way, really have to buy into the Mars culture-a lot of associate engagement is expected.


  2. Helpful (3)

    Depends on location.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Veterinary Assistant
    Former Employee - Veterinary Assistant

    I worked at Banfield Pet Hospital full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Affordable veterinary care for customers, great training opportunities (especially for less experienced techs), decent salary, typically flexible schedule, and the facilities are typically nice ones with nice equipment to work with. They also have the "Banfield Learning Center" online, which has lessons on any basics you may not have learned or picked up in tech school.

    Cons

    You have to treat each Banfield like an individual hospital. At some locations, the doctors are very underqualified/undertrained and so are the techs, making the quality of medicine poor. At other locations, everyone's amazing and the quality of medicine is great! I filled in at several branches and my experience was VERY different depending on which branch I was at. One of the biggest downsides is that since the corporationg is very profit driven, some doctors are forced to see more appointments than they want to, and if a doctor is a top-earned, nothing they do is ever wrong in the company's eyes. Be ready to tolerate the craziness.

    Advice to Management

    Your vets (especially the ones just out of school) need WAY more training/mentorship. On more than one occassion I have seen silly, stupid mistakes that no vet should ever make (not staying sterile during surgery, not setting up a fluid line correctly, misdosing).


There are newer employer reviews for Banfield Pet Hospital
There are newer employer reviews for Banfield Pet Hospital

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