Banfield Pet Hospital

www.banfield.com
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6 people found this helpful  

Burnout central

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Veterinarian
Current Employee - Veterinarian

I have been working at Banfield Pet Hospital full-time (more than a year)

Pros

1. Vets & techs that really do care about animals
2. Able to change hospitals if you have to move to another state

Cons

1. Too much pressure from upper management to focus on money/average patient charge all the time. You are always getting yelled at about it and can be written up if you don't 'upsell' enough.
2. Trying to squeeze in too many pets everyday. This directly leads to rushed visits, too much stress on all the staff, owners getting upset because they have long waits, leaving late almost every night so your personal family life suffers, and most importantly poor quality of medicine because you only get time for a few mins with each pet
3. Too much staff turnover due to the stress and lack of support
4. Hospitals are only shut 2 days a year, for Xmas and Thanksgiving, so you will have to work on most holidays/weekends and are probably going to miss a lot of important family events.
5. You are expected to just smile and take verbal abuse from clients. Management cares way more about not upsetting a client, even if they are wrong or being unreasonable, than they do about you or how that drags down the staffs morale.

Advice to ManagementAdvice

Maybe if this company didn't have such a large number of managers to support (waaay too top-heavy) based off the work of the vets and techs then it wouldn't need to hound the poor staff making the money to keep making more & more all the time to pay for all these extra people. Not to mention these 'management' types get paid way more, get all the holidays off & really don't contribute much. Time to trim the fat from this company if it wants to survive!

Doesn't Recommend
Negative Outlook
No opinion of CEO

321 Other Employee Reviews for Banfield Pet Hospital (View Most Recent)

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  1. 4 people found this helpful  

    Candy salesmen who use fear and hucksterism to separate clients from their money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Veterinarian
    Former Employee - Associate Veterinarian

    I worked at Banfield Pet Hospital part-time

    Pros

    The day ends and everyone clears out: no overtime.

    Cons

    Managers know nothing about veterinary medicine. Veterinary supervisors are third-rate vets who will pick on your medicine if your gross isn't enough. Their software system, which they are forever married to, is clunky and obsolete. They have no respect for clients' time. They won't train you to their protocols properly (maybe that's a good thing). They have company protocols that take away your medical judgment. They don't close on holidays and Sundays, and have no concern about life/family balance. You are a tool to be used by the Mars Corp. Corporate veterinary medicine sucks, and Banfield is the worst among the bunch. They had 5 managers in 2 years. During the short time I was there, every technician and receptionist but one gave notice.

    Advice to ManagementAdvice

    You may as well stick with Banfield--at least you're contained by one company there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    More focus on profit, not enough on quality medicine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Practice Manager
    Current Employee - Practice Manager

    I have been working at Banfield Pet Hospital full-time (more than 5 years)

    Pros

    Great camaraderie at hospital level, small level of autonomy. Accrued PTO and floater holidays for full and part time workers, free wellness plans (1-3) depending on your PT/FT status.

    Cons

    Non-veterinary background of field leadership and intense focus on profits cause associate disengagement and burnout. Hiring doctors straight out of school and promising more training than is actually provided in order to get them hired. Complete disconnect between what the corporate facility says and what regional field leadership focuses on. Marked lack of monitoring of doctors leading to poor quality medicine, which doesn't matter if the bottom line is achieved. Not enough hospital support provided and field leadership reaps profits off the backs of the understaffed, overworked and undercompensated hospital teams. Drive for sales is more important than the medicine. Twice in the last week (incidentally following in the wake of 20/20's report on the drive for additional profits through recommendation of unnecessary services) our leadership has demanded "beefing up [patient] treatment plans" and increasing average dollar amount per pet revenue. Field leadership is hired from retail and other non-veterinary backgrounds and fails to establish a common ground with the hospital teams, which are the driving force behind everything this company stands for. Corporate hospital support not available at all times to hospitals which are open from 7 am-7 pm every day of the year with the exception of Thanksgiving and Christmas.

    Advice to ManagementAdvice

    If hired from a non-veterinary background, spend 3 months working in the hospitals for their standard 10-13 hour shifts to get a good understanding of operations, challenges and successes. Lip service only serves to disengage associates. Take the time to truly understand that the numbers provided to measure metrics are only guidelines and should be monitored on a broader scale to evaluate the status of each hospital--they should not be micromanaged on a daily basis. LISTEN to your hospital level leaders and associates. It will take a lot of effort and face time to establish trust in field leadership. So far the NY/NJ market is in worse shape than it was before the last FD was let go. There is little faith across the market that things will improve under the current leadership as their only focus is on answering phones by 3 rings with a "happy voice" and making sure burned out CSCs (receptionists) are smiling at all times. Professional development plans are a joke and many doctors continue without the support that was promised at hire. As always, there is little field leadership presence in hospitals unless there is a crisis.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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