Bank of America

  www.bankofamerica.com
  www.bankofamerica.com
There are newer employer reviews for Bank of America

 

Great company, terrible job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Utica, NY
Former Employee - Customer Service Representative in Utica, NY

I worked at Bank of America full-time (more than 3 years)

Pros

Potential to make a lot of money if you perform well.
A great deal of support from managers and even executives.
Good benefits.
Worked around my college schedule and offered reimbursement for any degree sought.

Cons

People are mean. Customer service is a terrible field and you get abused everyday.
A lot of pressure to get customers off the phone quickly.

Advice to ManagementAdvice

Allow for more internal growth based on merit. Keep rewarding success, its a great incentive for a difficult business to work in.

Recommends
Neutral Outlook
No opinion of CEO

7140 Other Employee Reviews for Bank of America (View Most Recent)

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  1. 1 person found this helpful  

    Wonderful people to work with and an overall good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Concord, CA
    Current Employee - Senior Customer Service Representative in Concord, CA

    I have been working at Bank of America full-time (more than 5 years)

    Pros

    good pay, fun co-workers, great company spirit with quarterly "town hall meetings", if company meets annual goals bonuses are given, many charity programs and fundraisers are held through the company, many volunteer opportunities.

    Cons

    The biggest con of working for bank of america is the minimal raises that are given. Raises are only given once a year (unless promotes) and rage from 1%-5% and each manager is given an amount that they can give to their team so if you are not performing at the top then your raise is usually only a few cents.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Forensic Analyst in Jacksonville, FL
    Current Employee - Forensic Analyst in Jacksonville, FL

    I have been working at Bank of America full-time (more than an year)

    Pros

    Great people and environment! Big company and opportunity for advancement.

    Cons

    Vacation time compared to other banks

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Bank of America

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