There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

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not very challenging, low morale

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Specialist in Chandler, AZ
Former Employee - Senior Specialist in Chandler, AZ

I worked at Bank of America full-time (More than 3 years)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

good benefits, good recognition program

Cons

Leadership is very out of touch with the employee experience. Employee morale consistently low and little was done to improve it.

Advice to Management

Listen to your employees and elicit feedback regularly. Then, ACT on the feedback.

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  1. Helpful (3)

    Bank of America most horrible company to work for^^Please read**

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Specialist II in Scranton, PA
    Current Employee - Customer Service and Sales Specialist II in Scranton, PA

    I have been working at Bank of America full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits are okay, health benefits a bit expensive, sick/vacation time generous.

    Cons

    Was told when I interviewed for this position there were no aggressive sales involved, you get an annual raise, and you also can post out after 6 months from hire date. IT is opposite as it is an aggressive sales environment , people have been fired for not meeting their quota, you get written up for every little thing and if you are on a written warning, you cannot post out for 90 days. You also have to wait a year to post and the annual raises are given if you make your sales goals. You do not get a raise for trying. Attendance policy is on a point system from 1 to 8. Being absent is one occurrence and leaving early or being a few minutes late is a half occurrence regardless of the excuse. Management will hinder every move you make to try to advance, except their "favorites." I made a huge mistake accepting to work for this company, please do not make the same one! The work environment is horrible and management walks up and down the floor with a red clip board, with the employees as just a body in a chair. IT is like a prison where the managers are the wardens and the employees are the prisoners because they watch every move you make. The calls are back to back and you do not have time to breathe. If you put yourself in after call work for thirty seconds to take a breath, a manager is running to you demanding why are you in after call work. You get written up for every little thing, hard to advance or transfer out of this department known as customer marketing in Scranton PA. IF you see the title of customer service and sales specialist II as a job posting as they have a training class starting April 2013, do yourself a favor and do not apply, you will be preventing a disastrous mistake.

    Advice to Management

    Instead of walking up and down the aisles with your red clip boards in the call center, try and see your subordinates as human beings with feelings rather than just a number, a body in a seat taking calls and made to sell. Also listen to your reps if they offer advice about the customer's needs and desires. The rep is the front line employee and since they are interacting with your customers, they know what the customer needs. I can tell you in customer marketing, the customer's tone, attitude and just their demeanor the minute that call comes in, shows they are tired of being offered products. IT angers the customer that they can't simply call to make a payment or activate a card without some rep trying to ram a product/sale down their throat all because they have to make the sale or lose their job.


  2. separate Finance teams cover Middle office and Finance functions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bank of America full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    401k, stock price, earnings potential

    Cons

    middle and upper management, horrible systems, dual finance teams hiding capabilities and functions in interest of keeping roles


There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

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