There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

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Great Company Friendly Management

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Norfolk, VA
Former Employee - Customer Service Representative in Norfolk, VA

I worked at Bank of America full-time (More than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Pay good, 24 hour call center,

Cons

no cons great job no complaints

Advice to Management

keep up the good work

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  1. Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in West Hartford, CT
    Current Employee - Personal Banker in West Hartford, CT

    I have been working at Bank of America full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunities to move up if you work hard and want to climb the ranks. Great training. Great upper management.

    Cons

    Depending on what branch you are placed at your branch manager can help catapult you to the top or stifle your growth. This does not reflect on Bank of America as whole, but my personal experience. I've seen both ends of the spectrum at different branches I worked at.

    Advice to Management

    You let some non management material slip through the cracks into the branches. Time will reveal their true colors anyhow.


  2. Helpful (1)

    Worked with good people but politics get in the way of career advancement within the department.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Servicing Team Manager in Newark, NJ
    Former Employee - Mortgage Servicing Team Manager in Newark, NJ

    I worked at Bank of America full-time (More than 5 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Many resources, diverse affinity groups, and time off benefits.

    Cons

    Associate dissatisfaction comes from high expectations and not enough time to educate the associates on constant changes in their call flow. Constant changes to associates schedules and limited options if not able to accept the changes. Upper management did not have a good relationship with the site leader which lead to many unresolved frontline management issues.

    Advice to Management

    Take the time to properly coach your associates on performance metric changes.


There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

See Most Recent

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