There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

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I loved the Company

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Personal Banker in Washington, DC
Former Employee - Personal Banker in Washington, DC

I worked at Bank of America full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

there is a lot of room to move up in the company... lots of training for your current position

Cons

not in utah :( had to resign from the company

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  1. good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Los Angeles, CA
    Former Employee - Customer Service Associate in Los Angeles, CA

    I worked at Bank of America part-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    they treat their people equal

    Cons

    you have some good people and some not so good

    Advice to Management

    some are good some are not


  2. Not the best company to work for unless you are a robot.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tempe, AZ
    Former Employee - Customer Service Representative in Tempe, AZ

    I worked at Bank of America full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay and benefits are good

    Cons

    Prepare to be constantly yelled at by clients. The merger with Bank of America was a very bad decision. Clients are placed in Wealth Management without their consent and many are confused with this, even bank employees. Many clients are unaware that they have a financial advisor and want to know why they cannot just speak to a banking center rep. The banking center reps confuse clients and suggest that the client be removed from Wealth Management so that the banking center rep will recieve commission. You end up haveing to pick up the pieces each day.

    You are monitored by QA, if you do not perform as a robot then you are marked down. Since this is brought up when you are reviewed, chances of getting to the next performance level can be destroyed by only one bad review. I have seen fellow employees crying in the break room due to the micro management. It is all a numbers game and not set on giving good customer service. You can have a client rave about your great customer service but have a bad call review because you did not say that you were "more than happy to help them". You need to do this in the shortest amount of time because your talk time is also one of your qualifiers. If you take too much time in your calls in order to build a relationship with customers you can get put on an action plan.

    You are not trusted to be an adult. Everything it monitored from the time you enter the building.

    Advice to Management

    Focus on making the clients and employees happy. Throw the numbers out the window and allow employess to be human beings. Trust that employees can help out client without micro management. Micro management is not management, it is borderline slavery. Happy employees flow into happy clients.


There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

See Most Recent

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