Bank of America

  www.bankofamerica.com
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6140 Employee Reviews (View Most Recent)

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  • Culture & Values
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In a call center environment

Customer Service Representative (Former Employee) San Antonio, TX

ProsThe breadth of accounts, perks, advice that you have as an employee are great. It great to work for a well known company, but on the other side of the coin, not exactly dinner conversation with those that have had a lesser experience (with a mortgage, for example)

ConsWith the specific site i was at, there were always talks about closing because it was so small! Average employees at a call center in other cities in the hundreds, while we were <40. The way that you bonus is through surveys that are emailed to customer. the surveys don't have your name on them. so naturally, if a customer has an issue that isn't resolved over the course of a couple of calls in one day, you may have solved the problem and the customer was happy, but the customer will receive the survey and mark poorly on the individuals that got it wrong. Even if the survey says someone else's name or says "he" and you are a she (or vice versa), you must swallow that survey.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Bank of America was a great employer to work for with great benefits

    Teller Operations Specialist (Former Employee) Stockbridge, GA

    I worked at Bank of America part-time for less than a year

    Pros: You have room for advancement, great employees, teamwork and I… Cons: You don't get praised or rewarded for doing a good… Advice to Senior Management: Be more reasonable with the sells quota weekly More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Nice place to work

    Consultant (Current Employee)

    I have been working at Bank of America as a contractor for more than 3 years

    Pros: Flexible work hours for at least technology employees. Latest technologies used… Cons: Looks like the upper management does not worry having a… Yes, I would recommend this company to a friend More

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