There are newer employer reviews for Bank of America

 

In a call center environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  San Antonio, TX
Former Employee - Customer Service Representative in San Antonio, TX

I worked at Bank of America full-time for more than a year

Pros

The breadth of accounts, perks, advice that you have as an employee are great. It great to work for a well known company, but on the other side of the coin, not exactly dinner conversation with those that have had a lesser experience (with a mortgage, for example)

Cons

With the specific site i was at, there were always talks about closing because it was so small! Average employees at a call center in other cities in the hundreds, while we were <40. The way that you bonus is through surveys that are emailed to customer. the surveys don't have your name on them. so naturally, if a customer has an issue that isn't resolved over the course of a couple of calls in one day, you may have solved the problem and the customer was happy, but the customer will receive the survey and mark poorly on the individuals that got it wrong. Even if the survey says someone else's name or says "he" and you are a she (or vice versa), you must swallow that survey.

Doesn't Recommend
Positive Outlook
Approves of CEO

6510 Other Employee Reviews for Bank of America (View Most Recent)

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  1.  

    Bank of America was a great employer to work for with great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Operations Specialist  in  Stockbridge, GA
    Former Employee - Teller Operations Specialist in Stockbridge, GA

    I worked at Bank of America part-time for less than a year

    Pros

    You have room for advancement, great employees, teamwork and I company that actually cares about their employers

    Cons

    You don't get praised or rewarded for doing a good job. They only acknowledge when you make a mistake

    Advice to ManagementAdvice

    Be more reasonable with the sells quota weekly

  2.  

    GMRT-2013

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GMRT-2013  in  New York, NY
    Current Employee - GMRT-2013 in New York, NY

    I have been working at Bank of America as an intern for less than a year

    Pros

    Applied at the Career Fair.

    First Round:
    It was a half hour interview with technical and behavioral questions.

    Technical questions were very basic involving
    1) OOPS concepts
    2) projects I have worked on
    3) If I had to chose a language what would I look for in that language?
    4) Pros and cons of the languages I like.

    Onsite:

    4 teams interviewed on different areas.

    1) More on java threads and synchonization concepts

    2) Databases in detail. Normalization, OLAP, OLTP, Indexes, Joins

    3) Analytical round of puzzles.

    4) A scenario was given to choose a particular banking strategy and explain what are the consequences?

    Cons

    Interns get paid very well and also great place to work if you are in New York location.

    Approves of CEO
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