There are newer employer reviews for Bank of America

1 person found this helpful  

Great pay/benefits... but a lot of red tape to deal with

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service and Sales Specialist II in Scranton, PA
Former Employee - Customer Service and Sales Specialist II in Scranton, PA

I worked at Bank of America full-time (more than 3 years)

Pros

I worked 4 years in call center customer service in a variety of positions. They pay you more than the position is really worth. The job is not very hard... but dealing with some of the awful customers can be very stressful.

Cons

There is a lot of red tape. It is very hard to try and accomplish something very simple if it is not already clearly outlined in the existing policies and procedures.

Advice to ManagementAdvice

Give more authority to your team managers. They all seem terrified of stepping even slightly over the imaginary lines of policy and procedure.

Recommends
Neutral Outlook
Approves of CEO

6832 Other Employee Reviews for Bank of America (View Most Recent)

Sort: Rating Date
  1.  

    Good times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relationship Manager Ll in Getzville, NY
    Former Employee - Customer Relationship Manager Ll in Getzville, NY

    I worked at Bank of America full-time (more than an year)

    Pros

    Benefits were awesome second to none

    Cons

    Process holes and lack of accountability

    Positive Outlook
    Approves of CEO
  2.  

    Great place to work when trying to "get your foot in the door"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in San Diego, CA
    Current Employee - Teller in San Diego, CA

    I have been working at Bank of America full-time (less than an year)

    Pros

    Great coworkers, good benefits, good opportunities for advancement, decent pay, flexible hours

    Cons

    Stiff sales, pushing customers into pressure situations

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Bank of America

Work at Bank of America? Share Your Experiences

Bank of America

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.