Bank of America

www.bankofamerica.com
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There are newer employer reviews for Bank of America

 

Bank of America promotes growth, while providing challenges

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Banking Center Manager II
Former Employee - Banking Center Manager II

I worked at Bank of America full-time

Pros

Bank of America does a lot of promotion from within and there are many lines of business for individuals to pursue. If one works hard and builds the right relationships, opportunities will present themselves. The benefit structure is also ideal with tuition reimbursement, child care assistance, flexible vacation time, health insurance, etc.

Cons

Bank of America does not prepare associates well for the next role. From a training perspective, all that's provided is a few virtual calls and desktop training. Otherwise, the new employee has to learn on the job. Also, salaries are not very competitive. As a manager, you are expected to work extremely hard with minimal recognition for going above and beyond. It is also challenging as the bank does not support retail banking centers with optimal staffing which can make it difficult to provide ideal service, sales, and operational results. Moreover, expectations are high with little assistance.

Advice to ManagementAdvice

The banking center has to be the focal point of the company if Bank of America desires to be #1 in customer service across all financial institutions. The clients are the most important part of our business and the associates have to be provided the appropriate assistance to handle the business. Also, Bank of America must do a better job of training its new to role employees. Each new teammate should have a peer mentor that he or she can shadow to make him proficient. In so doing, the experience associate can use this as an opportunity for development towards leadership roles. Moreover, the compensation structure should be more favorable and associates should be more highly appreciated.

Doesn't Recommend
Positive Outlook
Approves of CEO

7762 Other Employee Reviews for Bank of America (View Most Recent)

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  1.  

    Good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Operations Specialist in Richmond, VA
    Current Employee - Lead Operations Specialist in Richmond, VA

    I have been working at Bank of America full-time (more than 3 years)

    Pros

    I was able to take advantage of their Child Care and tuition reimbursement programs. Awesome maternity leave 3 months full pay dads included. They offer a lot of resources for professional development.

    Cons

    There is room for improvement with salary.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    You can tell they shouldn't have taken over Countrywide - they are still getting indigestion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Bank of America as a contractor (less than a year)

    Pros

    The culture was ok. Not good but ok. And It was a work from home job.

    Cons

    The cons -dealing with some of the folks who had worked for Country-wide. With, one exception, they had some bad habits they had picked while at Country wide, which were at odds with Bank of America procedures.

    Advice to ManagementAdvice

    Do not buy companies.. no matter who good an idea it might seem at the time. Lay down until the feeling goes away! Also, take a good long look at a company's practices, and procedures. Do they document? Are they used to it? Ask to see who give the ok to do what!! This will require time, patience and going into the weeds, but it will be worth it. Bank of America's purchase of Countrywide was called on NPR, the worst take over of any in modern business history.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Bank of America

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