Bank of America

  www.bankofamerica.com
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Bank of America promotes growth, while providing challenges

Banking Center Manager II (Former Employee)

ProsBank of America does a lot of promotion from within and there are many lines of business for individuals to pursue. If one works hard and builds the right relationships, opportunities will present themselves. The benefit structure is also ideal with tuition reimbursement, child care assistance, flexible vacation time, health insurance, etc.

ConsBank of America does not prepare associates well for the next role. From a training perspective, all that's provided is a few virtual calls and desktop training. Otherwise, the new employee has to learn on the job. Also, salaries are not very competitive. As a manager, you are expected to work extremely hard with minimal recognition for going above and beyond. It is also challenging as the bank does not support retail banking centers with optimal staffing which can make it difficult to provide ideal service, sales, and operational results. Moreover, expectations are high with little assistance.

Advice to Senior ManagementThe banking center has to be the focal point of the company if Bank of America desires to be #1 in customer service across all financial institutions. The clients are the most important part of our business and the associates have to be provided the appropriate assistance to handle the business. Also, Bank of America must do a better job of training its new to role employees. Each new teammate should have a peer mentor that he or she can shadow to make him proficient. In so doing, the experience associate can use this as an opportunity for development towards leadership roles. Moreover, the compensation structure should be more favorable and associates should be more highly appreciated.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Vice President - Constant Change - Mediocre Opportunities

    Vice President (Current Employee) Los Angeles, CA

    I have been working at Bank of America full-time for more than 3 years

    Pros: Good benefits, 4 weeks of vacation Cons: Bonuses are a joke Base pay below average Heavy on middle management, lack of junior staff to delegate work… Advice to Senior Management: I think they are on track to create value to shareholders. Should offer a better incentive program to employees to… More

    3 people found this helpful  

    Great place to hang your hat but plan to lose your skill set.

    Anonymous Employee (Current Employee)

    I have been working at Bank of America

    Pros: People are great to work with and most are helpful. Good place to work for IT because they keep growing their data centers with stuff… Cons: Everything you do takes a really long time because it involves too many people and too many procedures. No training what so ever. You have… Advice to Senior Management: Standardize on a few software and hardware products and force… More

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