There are newer employer reviews for Bank of the West

2 people found this helpful  

Great People, Bad Mgmt

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in San Jose, CA
Current Employee - Customer Service Representative in San Jose, CA

I have been working at Bank of the West full-time (more than 3 years)

Pros

A lot of the employees at BOW are genuine, nice people who are lovely to work with.

Cons

Management seems to be going in a direction of pressuring their employees to get more sales all the time. They always emphasized to employees the importance of offering additional products and services, but now they are pressuring employees to pressure customers.

Advice to ManagementAdvice

If you want happy employees and customers, relax the constant sales pressure. Customers don't like to be pressured, and employees don't like doing it.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

220 Other Employee Reviews for Bank of the West (View Most Recent)

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  1. 3 people found this helpful  

    Second rate bank, aimlessly muddling through life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in San Francisco, CA
    Former Employee - Marketing in San Francisco, CA

    I worked at Bank of the West as a contractor (less than an year)

    Pros

    Not an evil corporate bank like some of the Wall St. firms that ruined the economy
    Relatively laid back atmosphere, management allows for good work/life balance
    More concerned with customer satisfaction than most banks.
    Compensation is reasonable.

    Cons

    Dysfunctional management within marketing. Due to the high amount of turnover at the top, there was a lack of leadership, consequently morale was low.
    In general, there was little excitement among most workers. Seemed like most people were just playing out there time until something better came along, or until retirement or death.
    A fair amount of turnover in the year I worked there....indication of low morale/ lack of direction from management.
    Unfortunate dependence on fate of parent company BNPP. European debt crisis started to dominate budget discussions. Unlikely things will improve significantly as long as BNPP is stuck with bad Greek debt.

    Advice to ManagementAdvice

    Stabilize upper management, people will continue to leave if there is no consistent leadership at the top. Try to make things a little more fun. I know its banking, but still, people need to feel excited about their jobs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Lumbering bureaucracy with little to no strategic vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Bank of the West

    Pros

    Work-life balance is achievable depending on role.

    Cons

    Outmoded ways of working keep bank from staying client focused.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Bank of the West

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