217 Employee Reviews (View Most Recent)

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First Impression

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Flex Customer Service Representative  in  Castro Valley, CA
Current Employee - Flex Customer Service Representative in Castro Valley, CA

I have been working at Bank of the West part-time for less than a year

Pros

Friendly coworkers and superiors. Employees are well-taken care of. Alhambra water always stocked with compostable cups (eco-friendly!). Growth opportunities are abundant. Bullet proof glass.

Cons

Misleading job titles. Open on Saturdays and closes at 6 on Fridays. Sales driven. Mandatory to stand for up to 8 hours. Threat of robbers, bombs and the vault are intimidating.

Advice to ManagementAdvice

The initial training that takes about two weeks is not helpful. I did not remember or learn anything. I would suggest doing a real classroom at the HQ in San Francisco, CA as hands-on learning is always best.

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for Bank of the West

  1. 3 people found this helpful  

    Employee Satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Loan Service Representative  in  Walnut Creek, CA
    Former Employee - Senior Loan Service Representative in Walnut Creek, CA

    I worked at Bank of the West full-time for more than 10 years

    Pros

    Company gained strength by buying out smaller institutions
    Good to their customers
    Has a variety of services and products

    Cons

    Lower level employees are not treated as wells as those on the management track

    Advice to ManagementAdvice

    Reward the back bone of the company with better salary

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Great People, Bad Mgmt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  San Jose, CA
    Current Employee - Customer Service Representative in San Jose, CA

    I have been working at Bank of the West full-time for more than 3 years

    Pros

    A lot of the employees at BOW are genuine, nice people who are lovely to work with.

    Cons

    Management seems to be going in a direction of pressuring their employees to get more sales all the time. They always emphasized to employees the importance of offering additional products and services, but now they are pressuring employees to pressure customers.

    Advice to ManagementAdvice

    If you want happy employees and customers, relax the constant sales pressure. Customers don't like to be pressured, and employees don't like doing it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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