Bank of the West

  www.bankofthewest.com
  www.bankofthewest.com
There are newer employer reviews for Bank of the West

2 people found this helpful  

Great on the job experiences

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Business Analyst in San Ramon, CA
Current Employee - Business Analyst in San Ramon, CA

I have been working at Bank of the West full-time (more than 8 years)

Pros

Bank of the West values their customers and instill in its employees the importance of great customer service. The skills that are gained by working for this company are easily transferable within and outside of the organization.

Cons

The organization is very siloed. The HR screening process and salary increase limitations make it difficult to advance within the organization.

Advice to ManagementAdvice

Nurture and grow your talent.

Recommends
Neutral Outlook
Approves of CEO

233 Other Employee Reviews for Bank of the West (View Most Recent)

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  1. 5 people found this helpful  

    Good people, pushy sales structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Kansas City, MO
    Former Employee - Customer Service Manager in Kansas City, MO

    I worked at Bank of the West full-time (more than 5 years)

    Pros

    Good people to work for and with. Your branch becomes your family. If you meet sales goals quarterly bonuses can reach up to $1500 a qtr as a Customer Service Manager

    Cons

    Very pushy sales structure. Way to many hoops to jump through to make a sale and to have it count as your sale. Touchpoint (a system used to track everything) completely sucks. The company expects you to log EVERYTHING in TP for sale, however, if you truly did that you could spend your entire day doing just that. But not only are you expected to do that but also be a glorified teller, handle customer issues, coach and develop your staff, monitor compliance and audit risk for the branch, makes sales, meet goals, maintain branch budgets, control losses on negative accounts, mandatory call nights twice a week because you didn't hit a sales goal etc, etc, etc...

    Advice to ManagementAdvice

    Let a branch run its self. Get off all the reports and tracking on TP and let your people just make their sales. You all spend more time crunching numbers and reviewing reports from data in TP that are irrelevant because all the branches are fibbing the numbers to get you off their backs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Tons of manual work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Monterey Park, CA
    Current Employee - Analyst in Monterey Park, CA

    I have been working at Bank of the West full-time (more than 5 years)

    Pros

    Extremely relaxed atmosphere, ease of taking time off

    Cons

    lots of manual processing, IT systems are terrible and if sufficient most employees do not take advantage of using them, incompetent employees who have worked in the same department for 20+ years, very unprofessional and lazy, does not like to promote from within, great and efficient workers only get more work and are assigned to train everyone

    Advice to ManagementAdvice

    Shed the people who are not cutting it; who cares about their seniority

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Bank of the West

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