Bank of the West

  www.bankofthewest.com
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196 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

5 people found this helpful  

Good people, pushy sales structure

Customer Service Manager (Former Employee) Kansas City, MO

ProsGood people to work for and with. Your branch becomes your family. If you meet sales goals quarterly bonuses can reach up to $1500 a qtr as a Customer Service Manager

ConsVery pushy sales structure. Way to many hoops to jump through to make a sale and to have it count as your sale. Touchpoint (a system used to track everything) completely sucks. The company expects you to log EVERYTHING in TP for sale, however, if you truly did that you could spend your entire day doing just that. But not only are you expected to do that but also be a glorified teller, handle customer issues, coach and develop your staff, monitor compliance and audit risk for the branch, makes sales, meet goals, maintain branch budgets, control losses on negative accounts, mandatory call nights twice a week because you didn't hit a sales goal etc, etc, etc...

Advice to Senior ManagementLet a branch run its self. Get off all the reports and tracking on TP and let your people just make their sales. You all spend more time crunching numbers and reviewing reports from data in TP that are irrelevant because all the branches are fibbing the numbers to get you off their backs.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Tons of manual work

    Analyst (Current Employee) Monterey Park, CA

    I have been working at Bank of the West full-time for more than 5 years


    Pros: Extremely relaxed atmosphere, ease of taking time off Cons: lots of manual processing, IT systems are terrible and if sufficient most employees do not take advantage of using them, incompetent employees who have worked… Advice to Senior Management: Shed the people who are not cutting it; who cares… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Ups and Downs

    Assistant Customer Service Manager (Current Employee) Omaha, NE

    I have been working at Bank of the West full-time for more than 3 years


    Pros: Stable bank. Always work. Upper Management always involved. Cons: Would make 40 hours in six days. (would rather make those 40 hours… Advice to Senior Management: Lower the expectations for sales goals. In this economy customers… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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