217 Employee Reviews (View Most Recent)

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5 people found this helpful  

Good people, pushy sales structure

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Manager  in  Kansas City, MO
Former Employee - Customer Service Manager in Kansas City, MO

I worked at Bank of the West full-time for more than 5 years

Pros

Good people to work for and with. Your branch becomes your family. If you meet sales goals quarterly bonuses can reach up to $1500 a qtr as a Customer Service Manager

Cons

Very pushy sales structure. Way to many hoops to jump through to make a sale and to have it count as your sale. Touchpoint (a system used to track everything) completely sucks. The company expects you to log EVERYTHING in TP for sale, however, if you truly did that you could spend your entire day doing just that. But not only are you expected to do that but also be a glorified teller, handle customer issues, coach and develop your staff, monitor compliance and audit risk for the branch, makes sales, meet goals, maintain branch budgets, control losses on negative accounts, mandatory call nights twice a week because you didn't hit a sales goal etc, etc, etc...

Advice to ManagementAdvice

Let a branch run its self. Get off all the reports and tracking on TP and let your people just make their sales. You all spend more time crunching numbers and reviewing reports from data in TP that are irrelevant because all the branches are fibbing the numbers to get you off their backs.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for Bank of the West

  1. 5 people found this helpful  

    Tons of manual work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Monterey Park, CA
    Current Employee - Analyst in Monterey Park, CA

    I have been working at Bank of the West full-time for more than 5 years

    Pros

    Extremely relaxed atmosphere, ease of taking time off

    Cons

    lots of manual processing, IT systems are terrible and if sufficient most employees do not take advantage of using them, incompetent employees who have worked in the same department for 20+ years, very unprofessional and lazy, does not like to promote from within, great and efficient workers only get more work and are assigned to train everyone

    Advice to ManagementAdvice

    Shed the people who are not cutting it; who cares about their seniority

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Ups and Downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Customer Service Manager  in  Omaha, NE
    Current Employee - Assistant Customer Service Manager in Omaha, NE

    I have been working at Bank of the West full-time for more than 3 years

    Pros

    Stable bank. Always work. Upper Management always involved.

    Cons

    Would make 40 hours in six days. (would rather make those 40 hours in 5 days and have 2 days off). Sales goals were a toll sometimes.

    Advice to ManagementAdvice

    Lower the expectations for sales goals. In this economy customers don't want to get additional products than what they have.

    Recommends
    Positive Outlook
    No opinion of CEO
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