217 Employee Reviews (View Most Recent)

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1 person found this helpful  

Never again

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Assistant Customer Service Manager
Current Employee - Assistant Customer Service Manager

I have been working at Bank of the West full-time for less than a year

Pros

benefits, the tellers were awesome, short working hours on saturday

Cons

management, micromanaging, pay, time off, computer systems, lack of training, confusing to enter sales referrals, lack of communication, no one is on the same page.

Advice to ManagementAdvice

Stop treating employees like children. I was hired to do a job, trust that with proper training (which I have not received) that employees could perform their jobs correctly. I do not need to ask to go to the restroom, be told to clean up the branch if there are deposit slips, pens, etc out of place.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for Bank of the West

  1. 2 people found this helpful  

    If you're young, smart and desire a career in banking... Not the company for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Multi-Site Customer Service Manager  in  Globe, AZ
    Former Employee - Multi-Site Customer Service Manager in Globe, AZ

    I worked at Bank of the West full-time for more than 3 years

    Pros

    Bank of the West is very focused on customer service and teamwork. Their leaders and managers are motivating, inspiring, and very well experienced in banking and all financial departments. Everybody is willing and ready to assist everybody in all the different departments bank-wide.

    Cons

    I started my career as a part-time teller and was quickly promoted to a multiple site customer service manager of two branches, leading two teams of 4-6 employees. Both of my teams were consistently in the top three leading branches in Arizona in customer service, sales, net advocacy rating, etc. Solely because I was promoted from a Grade 1 to a Grade 6 overnight, I was put on a 6 month performance evaluation program because, as HR explained, "the employment handbook says" I could advance an unlimited number of pay grades, however, I could not advance over a certain percentage in compensation overnight. I was even advised that if I quit my job, and am rehired, I would have a better chance of receiving the compensation that I deserve for my job performance. I had several consultations with my Branch Manager, Human Resources and even as far as two face-to-face meetings with the Arizona Regional Manager with no resolution or plan. Fact is, I was exceeding my expected performance at two branches and was receiving half of the compensation of an average, single site customer service manager.

    Advice to ManagementAdvice

    Revise your plan for current employee compensation and promotion.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    fun company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bank of the West full-time

    Pros

    easy for upper management to notice you because of the size of the bank. good forward mobilty if you are self motivated and show you want to succeed. nothing is handed to you.

    Cons

    communication amongst peers can be better. goals sometimes are a little much for the size of bank and staff that they have.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    No opinion of CEO
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