Barclays Stockbrokers – “I deal with incoming telephone calls from clients to service their accounts and place trades on the stockmarket.”

Pros

Great team
good leadership
i think the job we do is enjoyable and rewarding
decent wage
good progression
what i do matters
likeminded individuals

Cons

some clients - very few - think because they have money they can treat you like dirt - but this is very very few and you just get on with the job.

Advice to Senior Management

cut the jargon and speak plain english.