There are newer employer reviews for Barnes & Noble College Bookstores
There are newer employer reviews for Barnes & Noble College Bookstores

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Helpful (1)

Not a bad place to work

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Basking Ridge, NJ
Current Employee - Anonymous Employee in Basking Ridge, NJ
Recommends
Approves of CEO

Pros

The company keeps you aware of what is going on before you read about it in the news

Cons

It would be nice if the salaries were more in line with the industry

Advice to Management

Ask your employees about how they would see improvements. People have been there a long time and may have ideas that were never even thought of for improvements.

Other Employee Reviews for Barnes & Noble College Bookstores

  1. Helpful (1)

    Responsibilities of a floor manager in other stores without the pay or title

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Cambridge, MA
    Former Employee - Supervisor in Cambridge, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    I supervised a good, smart staff. Many had higher degrees and were very capable. Requested days off were usually given as long as there weren't too many requests. Good degree of recognition from store management excluding building manager.

    Cons

    Building and regional managers seemed indifferent and at times offended in response to staff concerns. A high turn over rate was partially due to the fact that many of the booksellers were actually capable of much more. Regardless of how much they brought to the store or how hard they worked, anyone leaving got a cold response from the building and regional managers. Multiple situations occurred where upper managers expressed an opinion along the lines of "if people don't like it here, they can leave" in response to staff morale issues. Department managers were much more concerned and caring. A high degree of favoritism occurred, including inconsistent rule enforcement. Inequality of workload was a frequent issue for staff, as smarter, more productive staff took on the work of unproductive staff members, including the work of some supervisors. Multiple times, staff members were hired outside of the regular process by the regional manager, including family members and neighbors, and given a greater degree of flexibility and were not held at the same level of accountability as other staff. Complaints and concerns about inconsistency issues from supervisors and staff were heard by managers many times over the two years I worked at the store, but no action was taken. Pay rates were below average for retail stores in the area and other Barnes and Noble College Bookstores, though the store itself was by far the most profitable college bookseller in the country (serviced Harvard University students and tourists). Because of the size of the store, a larger management structure did allow for more opportunities for advancement. However, because of this, supervisors actually carried a greater amount of responsibilities than floor managers in smaller stores, and in certain cases, assistant store managers without the pay or title. Booksellers equally took on many tasks that in other stores would fall to the supervisors, again without the pay or title. Concern about this was brought to management, particularly because of the limiting effect it had on future advancement outside the store (though some booksellers had all the skills to go straight into a supervisory position in another store, the lack of title would make it more difficult), but the management was indifferent to the concern. Realizing this and other issues, many booksellers were very unhappy, making for a consistently low morale.

    Advice to Management

    The most influential and visible issue that hurt morale and caused a lot of dissent among booksellers was the inequity of workload and rule enforcement. The store was made up of many departments, and while they all had to be fairly dynamic and customized, certain overall store and company rules were applied more stringently on different floors. It would greatly help morale and limit dissent if management consistently enforced any rules applied to any area of the store.


  2. Don't expect support from senior staff

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller in Oxford, MS
    Current Employee - Bookseller in Oxford, MS
    No opinion of CEO

    Pros

    Employee discount is pretty good if you're into books & games (Gamestop discount) Fun working with students

    Cons

    Home Office decides budget for hours, not the store. Even full-time employees get hours cut if the HO decides it. Need for more staff/hours doesn't matter. Older staff members are backstabbing and only complain. They are bitter that they are not in charge. Staffed mainly by students who tend to not care about learning anything or even working. Limited cross training. Too much negativity.

    Advice to Management

    Ignore seniority. Staff members that do the job right should have equal input over the older staff who just coast through their jobs with the comfort that they can't be fired because they have been around longer.


There are newer employer reviews for Barnes & Noble College Bookstores
There are newer employer reviews for Barnes & Noble College Bookstores

See Most Recent

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