Barnes & Noble – “She works hard for the money, so hard for the money”

Pros

Good camaraderie among booksellers and middle management, good benefits, regular raises. Customers are usually good, overall a fun retail environment with good perks. The corporation is good and wants great things for store-level employees.

Cons

Drama is very strong there, upper management not great at relating to floor workers or at holding themselves accountable. There is a disconnect between corporation and store-level management.

Advice to Senior Management

Be more cognizant of what's going on in your stores. You have some EXCELLENT employees who are hard-working and smart. Don't take for granted that your upper level managers are always doing what they should. District Manager involvement is the best way to curb store manager complacency. Miss you guys though!