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It Is What You Make It

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Assistant Manager  in  Chicago, IL
Current Employee - Assistant Manager in Chicago, IL

I have been working at Barnes & Noble full-time for more than 8 years

Pros

Able to cultivate excellent relationships with District Managers, Regional Directors, Merchandising Department, HR representatives, Cafe executives, outside company representatives, fellow managers, and booksellers, if so inclined; many opportunities for advancement; very good benefits package as well as perks, such as the discounts and book loan program; consistently worked with well-educated people who were enthusiastic, if not passionate, about books, music, and movies; high energy, always busy environment, despite the staff's casual, calm appearance; customer interaction is more personal as a result of cultivated relationships with fellow book lovers who relish suggestions and anticipate releases .

Cons

Training can be "fly by the seat of one's pants"; Store Managers and District Managers often are erratic in their priorities and goals for each store; due to publishing trends and consumer demand, the "bookstore" now has fewer books than ever and much more games, gift product, bargain, and children's merchandise; although the layout and merchandising are fairly similar store to store (Music Departments, Cafes, bestsellers, etc.), the atmosphere, attitude, and expectations can be wildly different; store management has continually increased demands which takes them off the floor far too often; many managers at the store level are wonderful, while a number of others are highly condescending and disrespectful to the PT and FT non-management staff.

Advice to ManagementAdvice

Approach the work and people with a positive, industrious state of mind. Make an effort to understand the concerns and directives of both home office and the front lines and work to open communication; far too often, representatives and executives from the home office will visit stores and seemingly ignore an employee demonstrating that a planogram is impossible according to scientific law and store level management will not listen to the "suits" expressing fiscal concerns in the competitive market. Importantly, always support the booksellers, music sellers, and cafe servers by 1) training them effectively and instilling confidence, because the current training program is substandard; 2) creating a positive, supportive, transparent work environment in which the store managers are frequently on the floor and interacting with both employees and customers; 3) always treat employees with respect [because they are human beings] and show compassion before judgment-- questioning your own motives and recollecting the training you provided, the nature of your demeanor, and the interactions with each individual.

Recommends
Negative Outlook
No opinion of CEO

1073 Other Employee Reviews for Barnes & Noble (View Most Recent)

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  1.  

    A great opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Bookseller  in  Phoenix, AZ
    Current Employee - Lead Bookseller in Phoenix, AZ

    I have been working at Barnes & Noble full-time for more than 8 years

    Pros

    Work with most of their employees.

    Cons

    Need to eliminate bad hires sooner.

    Advice to ManagementAdvice

    Overall fairness to all employees instead of overseeing flaws do to favortism or not willing to discipline.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Mansfield, OH
    Former Employee - Manager in Mansfield, OH

    I worked at Barnes & Noble full-time for more than 5 years

    Pros

    Amazing people to work with, great environment, you work with people that really care about you. Customer base is awesome and you build lasting relationships and makes lots of new friends. We are like a family. Very accommodating to your needs and your schedule. Always willing to work with you as much as possible. Just a really great place to work.

    Cons

    Way behind in technology, takes the long way around doing things, payroll is very limited so there is never more then a few people working which makes it very difficult to get things done. There is always a lot to do, tons of projects all time. Some of it very important and some of it just busy work that doesn't' make sense and is not a good use of time. There is no pay scale that is made public and the pay is pretty low in some cases based on the amount of work. Raises are min and only once a year. It is next to impossible to get an above standard review regardless of far and above and beyond you go.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO
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