Barnes & Noble

  www.barnesandnoble.com
  www.barnesandnoble.com
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1 person found this helpful  

A once great company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Barnes & Noble

Pros

When I started seven years ago, B&N was one of the best companies to work for. There were plenty of employees, so you had newer or part-time employees who handled customer service and putting books away during the day, and more regular and experienced employees who would handle projects and managing displays. The store always looked great, and there were enough people to provide the type of customer service that convinced people to shop in one of our stores as opposed to Amazon.

Cons

Now, B&N has become another typical corporation. Hours have been slashed to nigh unbearable levels. So much focus has been put on Nook sales with ridiculous goals that nearly all stores are failing to reach them. With two or three employees stationed at the Nook counter all day, a skeleton crew is left on the floor, expected to manage projects, recovery and customer service. Something has to go by the wayside, and since we're expected to get all of those projects done, customer service has suffered. There is a HUGE disconnect between store and district management. Hell, it seems like district and upper management have no clue what goes on in the stores. They just pile on more and more demands on stressed out employees. To compound matters, pay is minimum wage, so getting skilled, motivated and personable employees capable of accomplishing everything expected of them is almost impossible. Why work yourself to the bone for minimum wage at B&N when you can make two dollars more somewhere else?

Advice to ManagementAdvice

Ease off on the stores. If the company continues to post increasing profits, why do hours seem like they're still being cut? Customer service is kind of a joke now, because there are too many customers and too many projects with too few employees. When I first started, it was unheard of to simply direct a customer to the section they were looking for. "Put the book in the customer's hand" was the rule. Now, when you have four customers lined up and the only other person on the bookfloor is on break, what are we supposed to do?

Doesn't Recommend
Disapproves of CEO

1186 Other Employee Reviews for Barnes & Noble (View Most Recent)

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  1. 1 person found this helpful  

    crm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CRM in Washington, DC
    Current Employee - CRM in Washington, DC

    I have been working at Barnes & Noble full-time (more than 3 years)

    Pros

    forward thinking management, lots of autonomy in the position, giving back to the community and building sales, management is committed as well as hourly staff, crew tends to vary from store to store as does management focus

    Cons

    crm is misnomer, title should be business development manager, position is not bonused and should be

    Advice to ManagementAdvice

    bonus your sales positions, you'd be more liable to keep great people

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Frederick, MD
    Former Employee - Assistant Manager in Frederick, MD

    I worked at Barnes & Noble full-time (more than 8 years)

    Pros

    Great atmosphere. Great company benefits and incentives.

    Cons

    Inconsistent communication. Lack of management support. Upward mobility is not always what it seems.

    Recommends
    Positive Outlook
    Approves of CEO
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