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997 Employee Reviews (View Most Recent)

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1 person found this helpful  

Tons of mistakes!

Bookseller (Former Employee) Fresno, CA

ProsI love books-and the people who read them! The discussions that I had with customers were stimulating and resulted in new favorites.

ConsMemberships-when you don't make them, get ready to be asked what's wrong! Even if you are up front about not liking to upsell! When you do make them, doesn't matter. You'll get told to do better-one of my co-workers was always over her goal and even she was getting told she needed to improve! No one is ever told the same thing and often you'll be taught one thing, but told not to do if "so and so" is working. I was told that I shouldn't be working retail because I was not good at upselling. Sorry, but the four years of other retail experience I have where my managers begged me to stay (but I was moving) disagree.

Advice to Senior ManagementTalk to each other! No one ever has the same information. On my last day, the closing manager was not aware and when I told him did not pay me out. I assumed I would get direct deposit, but I didn't. Apparently I was "paid out" that day, but no one bothered to tell the manager that was closing! Follow common courtesy and professional courtesy-lecturing an employee in front of the registers and a brand new co-worker is completely inappropriate! If returns need a head cashier to approve, that's fine, but make sure their phone works! And to the store managers-the customer is always right! And even if they aren't, the way I saw you treat some customers makes me wonder how it's possible you haven't been sued!

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    A struggling company

    Merchandise Manager (Current Employee) Norfolk, VA

    I have been working at Barnes & Noble full-time for more than 10 years


    Pros: Flexible work schedule, not overly agressive sales environment, advancement opportunites Cons: this company is struggling with the digital revolution, very demanding… Advice to Senior Management: be realistic in your payroll expectations Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    A once great company

    Anonymous Employee (Former Employee)

    I worked at Barnes & Noble


    Pros: When I started seven years ago, B&N was one of the best companies to work for. There were plenty of employees, so you had… Cons: Now, B&N has become another typical corporation. Hours have been slashed to nigh unbearable levels. So much focus has been put on Nook… Advice to Senior Management: Ease off on the stores. If the company continues to post increasing profits, why do hours seem like they're still being cut? Customer… No, I would not recommend this company to a friend More
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