Barnes & Noble

  www.barnesandnoble.com
  www.barnesandnoble.com
There are newer employer reviews for Barnes & Noble

 

Bookselling

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Barnes & Noble

Pros

Great company to work for if you are a student are looking for a part-time work.
Friendly enviroment
Great way to learn how to deal difficult with situations and upset customers.
Good benefits

Cons

Unclear information provided by management about policies and procedures.
Promotion from within

Recommends
Neutral Outlook
No opinion of CEO

1186 Other Employee Reviews for Barnes & Noble (View Most Recent)

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  1. 2 people found this helpful  

    It has its up and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head Cashier
    Current Employee - Head Cashier

    I have been working at Barnes & Noble full-time (more than 5 years)

    Pros

    Great environment for book lovers. Co-workers are all friendly and unique. Great discounts for employees in all sections of the store (cafe, music, book floor). It's also nice to have "regulars" that come in on a regular basis.

    Cons

    Too much emphasis on the NOOK and Membership sales. Also, the 14-day return policy can be very restrictive and cause undue stress to both customers and employees; don't forget, the cashier is usually the first one to receive complaints and dirty looks from dissatisfied customers.

    Advice to ManagementAdvice

    Practice what you preach. Don't expect your Head Cashiers/Cashiers to be world class Membership sellers when 3/4 of the management staff barely mentions the membership program when they come up to help ring. Also, get rid of weekly manager meetings; if there is something so important that needs to be said for an hour each week, don't you think that the rest of your employees should be privy to that information also?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Minimum Wage, Late Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller in Houston, TX
    Former Employee - Bookseller in Houston, TX

    I worked at Barnes & Noble part-time (less than an year)

    Pros

    50% discount on all perishable food items (Coffee, Entrees/Snacks, Deserts, Bottled Drinks)
    30% discount on Books (not stackable with current promotions)
    20% discount on Audiobooks/Cd's/Movies
    Willing to work around schedule (to an extent)

    Cons

    First job, minimum wage with no possibility of raise or benefits until 1 year stay

    Constant recurring long and late hours

    Extremely boring working on cash wrap (due to lack of business)

    Strict break periods

    Lack of staff, especially in Cafe (3 people on Cafe staff the Sunday before Christmas, while Starbucks had up to 11 people on staff)

    Cafe extremely stressful, sometimes without a chance for a break

    Minimal Training, tried to make me serve drinks first thing

    Dust in the store made me sick and gave me headaches

    Advice to ManagementAdvice

    Have more people on staff and pay your workers more. And dust please.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Barnes & Noble

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