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  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Bookseller  in  Miami, FL
Former Employee - Bookseller in Miami, FL

I worked at Barnes & Noble part-time for more than a year

Pros

Very intellectualy stimulating. Great staff and customers. Book loan program is awesome. Cafe discount is 50% - great food and drinks. Management was very interested in our well being overall. Management is not tolerant of abusive customers and will always make sure the employee is treated with respect.

Cons

Low pay even if you have years of experience.
Company is not renewing leases and closing a lot of stores so be careful before you accept a job.
They only hire leads and managers as full time.
Customers are very spoiled and allowed to leave piles of books and magazines for employees to pick up and put away.

Advice to ManagementAdvice

I hope you'll can continue to stay alive because people still buy real books and still enjoy browsing in a bookstore. Good luck.

Recommends
Negative Outlook
No opinion of CEO

Other Reviews for Barnes & Noble

  1. 3 people found this helpful  

    Times are changing....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Manager
    Current Employee - Merchandise Manager

    I have been working at Barnes & Noble full-time for more than 3 years

    Pros

    The people you work with. Most of them are extremely intelligent, cool people. Being around books all day is awesome.

    Cons

    The pay & sales.

    The pay: B&N pays the least it can for your experience, and sets the bar extremely high for getting more than a $.50 (avg.) raise per year. Some folks haven't received a raise in more than 3 years because they capped out at their position. You either have to land a promotion, or leave the company and come back at an increased pay rate to make money here.

    Sales: B&N is changing. The storefront is warring with the .com internally over price and service, and that doesn't even figure in the digital evolution taking place. Management pressures staff more and more to make sales and increase memberships. Finding a balance between sales and customer service can be difficult for some folks. This isn't your father's B&N anymore.

    Advice to ManagementAdvice

    Find a better way to integrate the storefronts with the .com experience. We lose more customers in-store due to unclear pricing on the website, and the fact that the .com sells for WAY less than the brick-and-mortars. Customer service via the 800 number is also another failing. Most folks (even employees) avoid calling the 800 number because they are almost guaranteed to get more competent service and support in stores than through your phone service.

    Recommends
    Negative Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Look elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble full-time for more than 3 years

    Pros

    Pay ok. Bonus plan. Free beverage and snacks, and small cafeteria. Office located in Google building, with subway right downstairs in lobby.

    Cons

    Lacks vision, innovation, leadership, direction, good managers, organization, or structure to support just day-to-day work, never mind competitive edge. AND lacks understanding of the 'customer' and meaning of UX.

    Advice to ManagementAdvice

    Playing catch up is not enough to survive in today's face-pace, competitive tech space.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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