Barnes & Noble – “No Training, No Follow Through”

Pros

I think that the benefits offered at Barnes & Noble are some of the best out there in retail. The medical package is affordable, even for booksellers working the minimum 20 hours.

Cons

There is little time alloted to train employees and the current training information isn't really helpful. There are too many projects that take away from customer service. No one follows through on anything.

Advice to Senior Management

Store managers need to take an active role in each store. Too often they seem to be distributing their own work off in the name of "development" and end up being responsible for nothing.