Barnes & Noble

  www.barnesandnoble.com
  www.barnesandnoble.com
There are newer employer reviews for Barnes & Noble

 

Pretty good for retail job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Part Time Book Seller in Manchester, NH
Former Employee - Part Time Book Seller in Manchester, NH

I worked at Barnes & Noble part-time (more than an year)

Pros

Part of the job is to know books- what's new, what's good, what's hot- so if you're a literature fan this is great! It's also very low key, but things change around often enough for it to not get monotone

Cons

Very strict corporate structure, sometimes it's hard to find arguments as to why B&N is a better choice than Amazon and the likes, you are almost forced to push memberships, etc

Recommends
Neutral Outlook
No opinion of CEO

1162 Other Employee Reviews for Barnes & Noble (View Most Recent)

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  1.  

    Great work-life balance and great to be surrounded by books

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Barnes & Noble full-time (more than 8 years)

    Pros

    Nice to work with people who are there because they love the product. Nice to be able to enhance the lives of our customers.

    Cons

    NOOK is great, but there is so much competition today. Amazon and Kindle are household names that are hard to overcome, despite NOOK being a superior product.

    Advice to ManagementAdvice

    Allow customers to get on-line prices in the stores. Customers have a hard time understanding the price differences and they don't care about cost-structure reasoning.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Times are changing....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Manager
    Current Employee - Merchandise Manager

    I have been working at Barnes & Noble full-time (more than 3 years)

    Pros

    The people you work with. Most of them are extremely intelligent, cool people. Being around books all day is awesome.

    Cons

    The pay & sales.

    The pay: B&N pays the least it can for your experience, and sets the bar extremely high for getting more than a $.50 (avg.) raise per year. Some folks haven't received a raise in more than 3 years because they capped out at their position. You either have to land a promotion, or leave the company and come back at an increased pay rate to make money here.

    Sales: B&N is changing. The storefront is warring with the .com internally over price and service, and that doesn't even figure in the digital evolution taking place. Management pressures staff more and more to make sales and increase memberships. Finding a balance between sales and customer service can be difficult for some folks. This isn't your father's B&N anymore.

    Advice to ManagementAdvice

    Find a better way to integrate the storefronts with the .com experience. We lose more customers in-store due to unclear pricing on the website, and the fact that the .com sells for WAY less than the brick-and-mortars. Customer service via the 800 number is also another failing. Most folks (even employees) avoid calling the 800 number because they are almost guaranteed to get more competent service and support in stores than through your phone service.

    Recommends
    Negative Outlook
    Approves of CEO
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