Barnes & Noble

www.barnesandnoble.com
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overall good company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Barnes & Noble

Pros

Get a good discount, decent benefits, overall good work environment.

Cons

hours are never guarenteed and can change week to week.
starting pay is minimal
at my store the managers never seem to be on the same page. Very little communication

Advice to ManagementAdvice

come to the stores and talk to the employees. They are the ones providing the customer service day to day and putting the bonuses in everyones pockets. Provide training for Nook. If we're expected to sell it we should have the time to learn the product.

Recommends
Approves of CEO

1228 Other Employee Reviews for Barnes & Noble (View Most Recent)

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  1. 1 person found this helpful  

    Management Does Not Practice What They Preach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Head Cashier
    Former Employee - Head Cashier

    I worked at Barnes & Noble

    Pros

    Good health benefits. Bookstores attract interesting people. There are still some people there who genuinely love books. Book lending program. Discounts on books and coffee.

    Cons

    Employees would be excessively berated for being late, even by managers who were almost always late themselves. If you were opening, certain managers would often leave you waiting for them outside, regardless of the weather. Managers made it as hard as possible to call out, regardless of how much sick time you had at your disposal. I was sometimes expected to call them back as many as three times to call out for a single shift. It didn't matter how valid your reason was for needing to take a sick/personal day, they would try to FORCE you to come in by whatever means necessary. As far as they are concerned, if you are sick, you are either faking, or it is your fault. Management often talked down to employees, and it was especially infuriating because they used terribly improper grammar while doing so (for instance, there is no such thing as a "physical" year, it's a "fiscal" year). Management treated their staff as if they were disposable and were slow to answer calls for back-up. One manager, in particular, spent half of nearly every day on the phone with her family. Gossip was rampant, and emanated largely from management. They would even talk about an employee's private business at customer service in the middle of the store. There was no promotion from within, instead they would hire from outside the company, and greatly embellish the qualifications of the outside hire. Management would sometimes have to be trained by their underlings. They would often forget to do basic, essential tasks, but if you reminded them, you would get in trouble. Overall, a company that is headed downhill, or more accurately, off a cliff.

    Advice to ManagementAdvice

    You work for a retail chain. Your employees handle germ-ridden money every single day. People are going to miss work sometimes. If you have an issue with an employee, wait until they are better to discuss it. If you keep giving people this level of grief, you will not be able to keep any quality employees. No self-respecting person would put up with it. If a person is missing 1 shift, they should only have to call out once. They should only need to call out a 2nd time if they are missing a 2nd shift. You have no right to interrogate them, because it is not a crime and you are not cops. You have no right to diagnose their medical condition, or accuse them of faking, because you don't have a medical degree. When employees are truly struggling with something, you slow the healing process down by heaping unnecessary stress on them. Also, stop scheduling your extremely low paid employees to close one evening and open the next morning. This burns people out and increases the likelihood they are going to get sick. Don't make accusations you have no proof of. Practice what you preach. Do your job.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Need more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Bookseller
    Current Employee - Bookseller

    I have been working at Barnes & Noble

    Pros

    Easy, nice customers, good environment. It is easy because technology is simple to use and easy to learn. Usually, only intelligent and easy to work with people shop there. The environment is good because it is relatively low stress and quiet.

    Cons

    Low pay, low and few raises. I have been there for well over two years as part time (not seasonal). Yet i have only seen one 25 cent raise, even though the company policy for part timers is one raise I year....?

    Advice to ManagementAdvice

    Give raises for amount of responsibilities and knowledge employees have. Getting paid 25 cents more than someone I am TRAINING is not fun.

    No opinion of CEO
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