Barnes & Noble

www.barnesandnoble.com
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Great Community!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Manager in Peoria, AZ
Current Employee - Manager in Peoria, AZ

I have been working at Barnes & Noble

Pros

-fun atmosphere
-great people
-intelligent work environment with people who love books, music, & culture
-very community like
-Different tasks to do every day

Cons

-not much room for advancement
-a lot of confusion about senior management or corporate decisions
-Not a good communication line between the stores and the Nook customer care line

Advice to ManagementAdvice

Please bridge the gap between nook customer service and store level nook service. The two operate on two different planes and there is no accountability. Other than that- You are fantastic!

Recommends
Approves of CEO

1261 Other Employee Reviews for Barnes & Noble (View Most Recent)

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  1. 3 people found this helpful  

    BN.com - Welcome To The Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Barnes & Noble

    Pros

    Pay is ok, as the company is trying to act like Amazon, Google and the successful .COMs.
    Free snacks
    Many staff on the battlefield are passionate committed people who care about their work.
    Cutting edge work as an old established company pushes forward into digital.

    Cons

    Trying to be successful, but has not clue on how to do so in many departments.
    Information overload
    Nobody knows who does what
    Meeting Culture...most of the time, trying to find out who does what
    Lots of people coming and going
    No respect for personal time or personal lives
    Disorganization
    Terrible health plan for a .COM group and large company
    Management more interested in big picture and puts a blind eye to the car wreck the daily work and workload is for 90% of the employees
    Management unsure of what they need each quarter.
    Company goes through various reorganizations when they realize they employed people for something they did not need after a few months.
    Factitious recruitment promises
    Weak HR group who lets chaos reign
    IT group is about 4 people for an entire floor of a building. Good luck getting something fixed or what you need. IT dept is in shambles, with terrible attitude and workload.
    Battle between Palo Alto group and BN.com group as they tend to duplicate work and add to the chaos.
    Top brass aloof and just self-involved.
    Substandard products, which are limited by terrible programming and decisioning by those who are not considering customer needs.
    Revolving door of people....many who come in and then try to leave.
    Outdated internal systems and limitations by those systems that hurt pushing forward digitally and to a customer first experience.

    Advice to ManagementAdvice

    Hire based on longterm needs, not shortterm. The revolving door is a morale killer. More care needs to be made into creating a map of who does what that is kept by HR with a map. The meeting culture that BN.com employs is a timekiller where actual WORK needs to be done after work hours due to the constant overuse of meetings. The digital products of BN is substandard, despite the reviews, and we all know why. The internal chaos and disorganization makes them suffer as people constantly are confused to who the stakeholders really are. This is lack of top management being hands on, providing leadership on the "battlefield". Improve the atmosphere and cut out the constant spam that goes to all digital product employees of meaningless emails about ingested products so that people don't have to read through 200 emails one evening to find something important.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    It's ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Barnes & Noble

    Pros

    The benefits are decent, the author events and contact with publishers is interesting, there is a 401k, and a book discount.

    Cons

    The pay isn't all that great, the hours and holiday schedule are not that great, and the corporate culture isn't very thrilling. The buyers aren't too smart.

    Advice to ManagementAdvice

    Carry better books, improve the user experience on the website, be a better employer (pay your employees better.) Embody your values.

    No opinion of CEO
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