There are newer employer reviews for Bazaarvoice
There are newer employer reviews for Bazaarvoice

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Helpful (5)

Life-changing experience and career growth

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales, Client Services, Implementation, Tech Support, Product Management in Austin, TX
Current Employee - Sales, Client Services, Implementation, Tech Support, Product Management in Austin, TX

I have been working at Bazaarvoice full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

- Speaking as a qualified BV historian, this is the most exciting time in the company's history. Look at the news! We're crushing it! There are so many awesome things going on at Bazaarvoice right now. I've personally fought hundreds of battles against PowerReviews and we just "won the war" by buying them. We're paving the way for new startups and spinoffs in Austin - many of them emulating BV's culture and passion. We're performing very well as a business. Don't take it from me - read the news! It's exciting times.
- The leaders at Bazaarvoice are amazing. You can find a mentor here - with both the skill and will to help you. I would not have the career I have, or be the husband and father that I am today without their influence.
- The company culture has withstood the test of time and growth. I see happy people and good friends walking the halls together every day. Do we still take the entire company to lunch every week and play ping pong all day? Nope. But that's not what culture is. I see happy, passionate, high-performing, generous people all over at BV. That's never changed since day 1.
- Salaries have become more competitive to market over the past 3 years. The company also has given significant stock bonuses to high performers that earned it, and quarterly stock bonuses to peer-nominated award winners over the past 7 years. Many young people (not only the true early employees) are getting a great start to their financial futures. The money making power of time will work incredibly in their favor.
- Change creates opportunity all over the place. Many of the positions I've held at BV were a direct result of change - and that's when I've learned the most. I know a large number of people who have progressed considerably in their careers at BV - thanks in large part to opportunities created by change and growth.

Cons

- Working at a high-growth company isn't easy. It's not supposed to be. You can't show up here and cruise your way to a paycheck. In my book, that's a pro - but an expectation that needs to be set. As with many things in life - you get what you give.
- Sometimes departments can temporarily forget that we're all on the same team. We're all watching out for our own resources. The business does get what it needs to be successful - obviously. Going the extra mile for the client can create conflict between departments. I've worked in them all and try to bring love and evangelize empathy. Carrying a bag is just as tough as implementing our products, as is trying to keep up with managing a rapidly changing market and many priorities in product management. Again - working at a high-growth company isn't easy!
- Organizational alignments change often. The great side of this is that it brings a TON of opportunity with it. New positions, opportunities for promotion, re-energizing lateral moves, etc. The downside is that well... it changes. Again, a pro in my book - but if you want consistent org, the exact same responsibilities, and the same manager for years, this isn't the company for you.
- Given our high rate of change, sometimes you see respected leaders, co-workers, or friends leave the company or be asked to change roles, and sometimes you don't understand why or agree with it. But it comes with the territory in a high-growth business. Not everyone is meant to understand all of the history and detail behind every decision. It takes different backgrounds to run a startup vs a $20m business vs a $50m -> $100m, etc. But along the way at each inflection point I've seen BV bring in the right folks that have kept the rocketship going upwards, fast.

Advice to Management

- Sell our platform and services to Glassdoor. :) It would help them!
- Educate the company more on the tech market and where it could be going. We have many smart people that read the news, work with financial advisers, etc - but the exec and sr leadership team has significant perspective that is shared - but we could do more exec driven info sessions, town halls, etc.
- Empower middle management more to do the "small company" things we used to do, like grilling just because it was Thursday. I think many people would take the lead on this for their departments more but are unsure of operating guidelines, budgets, etc. I do it frequently but even I don't know what's allowed.
- Keep killing it. I love reading the news about BV. I love what's going on right now and feel the company is strongly positioned in the public market. Thank you for creating this wonderful business that has done so much for current and past employees, in terms of direct career/financial impact, or creating opportunities elsewhere by fueling the Austin tech startup community with spinoffs and talent. You've made thousands of people's lives better directly, and built a solution that has changed the way people buy products worldwide.

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  1. Helpful (10)

    Wow - what a 180 this place has done in the last year.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Bazaarvoice

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    -Vacation policy
    -the people
    -what we've built so far
    - no micro-management (yet)
    - nice office
    - free snacks
    -benefits

    Cons

    -Sr. leadership is throwing a lot of shiny objects (i.e. high priced GM's and other Execs) at our problems, and its only adding to the issues. more layers is not the answer.
    -Execs are COMPLETELY out of touch with what's going on right now. Feels like a mass exodus is about to happen.
    -The wonderful culture is all but gone and no one seems to care anymore
    -Caring about employees seems to be all but gone- we've lost some super talented people recently that helped build this company. They've either been pushed out or unceremoniously been let go.
    -A recent high level Exec hire has completely poisoned the culture and seen almost their entire team leave voluntarily, and nothing has been done about it. Not good for morale.
    -Too many changes all the time, both in sales and product. Nothing ever has time to bake. Knee jerk reactions to everything is the norm here.
    -Still a feeling of a 'boy's club' amongst certain leaders, esp in sales. If you're not in it...good luck getting moved up.

    Advice to Management

    Wake up guys - what was once a special place has deteriorated into a very sad state of affairs, and no one is convinced you all care anymore. Its as if the IPO happened, you made your money and that is it. This was once a place of pride to work at, people were clamoring to get it. Now people can't wait to get out, everyone is looking for jobs. The reason being, all of our friends who have left have told us how it is on the other side - more pay, less stress and being cared about by leadership. There's still time to turn things around but I fear its too late, too many great people are already gone. How long are you going to keep ignoring the problems?

  2. Helpful (6)

    Always changing, but still a way better than average job

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Bazaarvoice

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Smart co-workers
    Challenging, interesting problems to work on
    Impressive clients
    Relaxed environment
    Past success
    Bright future
    Growth opportunities for the ambitious, but requires self-promotion
    Some really inspiring recent executive hires...CFO and CTO stand out
    Vacation policy
    Management admits mistakes

    Cons

    Some recent exec and senior management hires are poisonous to the culture
    Too much re-orging
    Definition of culture, beyond the stated seven pillars, is still too organic. Would love to see some real innovation in the area of corporate culture
    Biz-speak is a little too prevalent
    Some culture of fear--people are afraid of losing jobs for poor performance but they are not sure what good/poor performance looks like

    Advice to Management

    Good past emphasis on culture, but we really need some leadership to make BV a special mid-sized company to work for going forward
    Hold senior execs accountable for culture and hire them carefully, there have been too many disappointments in this regard and that's a morale killer
    Fail fast is good, but we also need time for change to take hold. Re-org with care
    Focus on employee retention
    Some culture issues aside we have a strong leadership team in place

There are newer employer reviews for Bazaarvoice
There are newer employer reviews for Bazaarvoice

See Most Recent

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