Bell Canada

www.bell.ca
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Customer Service Representative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Dorval, QC (Canada)
Current Employee - Customer Service Representative in Dorval, QC (Canada)

I have been working at Bell Canada part-time (less than a year)

Pros

Developing a multidisciplinary Customer service based on Customer Experience Marketing.
Identifying all faulty processes and optimizing performances
Recommending innovative approaches in services

Cons

Difficulties with failing applications undermining Corporation's reputation
Difficulties with constant working shifts changes that affect biological clock
Difficulties to support a job that does not offer career opportunities

Advice to ManagementAdvice

Searching for career offering organizational and communications development opportunities needing my advanced R & D potential in the innovative field.

Doesn't Recommend
Neutral Outlook
Approves of CEO

436 Other Employee Reviews for Bell Canada (View Most Recent)

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  1.  

    Good work life balance in "certain" parts of the company but don't expect to get rich anytime soon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Architect in Toronto, ON (Canada)
    Current Employee - Network Architect in Toronto, ON (Canada)

    I have been working at Bell Canada full-time (more than 10 years)

    Pros

    There is a lot of "baggage" in the company so it is easy to shine among the baggage without working too hard. The key is to align yourself with the right organization and managers. Don't go into something that could be outsourced or it will happen to you.

    Cons

    There is very little incentive to work really hard. The company has no intention of retaining top talent as salary is capped and high positions are not worth the incremental pay given the additional amount of headache. The company has the mindset a new grad make half as much as you who produces less than you is good enough to survive given the savings.

    Advice to ManagementAdvice

    Cutting people without fixing the process leads to more work and stress on the workers who remain which will make them leave given the fixed compensation ceiling. Stop measuring yourself again the other service providers and look higher if you want to keep top talent

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Associate, Computer Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bell Canada full-time (more than 5 years)

    Pros

    Good salary, interesting work. Advancement opportunities. Benefits are not bad.

    Cons

    Industry insecurity translates to job insecurity. Maybe jaded due to layoff...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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