Bell Mobility

  www.bellmobility.ca
  www.bellmobility.ca
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Bell Corporate Stores - unethical rotten apples ruin it for everyone

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Corporate Store Manager in Vancouver, BC (Canada)
Former Employee - Corporate Store Manager in Vancouver, BC (Canada)

I worked at Bell Mobility full-time (more than 8 years)

Pros

New technology, some talented people to work and learn from, corporate structure, some chances to move to different departments.

Cons

Unethical sales people who become store managers and the people above them who condone this behaviour. If it helps someone above you make their bonus, I guess it's excusable to lie/cheat/steal from the Bell shareholders. The people who play it straight but get the crap locations to work/manage in are the scapegoats and performanced out.
There are a lot of incompetent people in positions (in every department of Bell) of authority/power/overpaid salaries that have no business "managing" people. It's sad how the selection process neglects the people relationship skills that should be required for these "managers" who get promoted/appointed.

Advice to ManagementAdvice

By upper management, I mean the people above the Director of BC etc. Apparently corruption has spread to even the Regional Managers and the Director where outright cheating (where evidence has been supplied) is condoned/overlooked because it has helped line their pockets with bonuses.
Distribution channel, time to stop promoting based on just sales results (and you should be scrutinizing the sales results). Even the new sales consultants hired can spot the obvious cheats on the reports means that this is being ignored. Have an independent department of the company who has the power to discipline these individuals or review the "discipline" by their managers.
Spend some time working on the phones with the call centre people, work with the sales people on the floor, talk to the store managers and front line people of (regardless if they are in A or D location).

Doesn't Recommend
Neutral Outlook

113 Other Employee Reviews for Bell Mobility (View Most Recent)

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  1.  

    Past the 10 year mark and hoping to hit 20 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bell Mobility full-time (more than 10 years)

    Pros

    With all of the restructuring and layoffs over the last 7 years the jobs that are left seem to be stable. Most people have been empowered to make decisions without having to go through a lot of red tape

    Cons

    Restructuring and layoffs still continue and probably will always have wonder when my time is up.

    Advice to ManagementAdvice

    The more cuts you make directly impacts the quality of service your able to provide & outsourcing to unqualified people is no substitute.

    Doesn't Recommend
    Positive Outlook
  2.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Calgary, AB (Canada)
    Current Employee - Sales Associate in Calgary, AB (Canada)

    I have been working at Bell Mobility full-time (more than an year)

    Pros

    Excellent team atmosphere exists in almost all of Bell Mobility's kiosks. The managers are usually cool and team members always willing to help each other. If you work at a place with students or fellow students then it's just really good place to work.

    There are advancement opportunities as well- some have gone to become assistant and then store level manegers as well and then beyond to corporate.

    Good sales training too- one of the best actually.

    Cons

    Employees don't get to sit. It sucks. I bet it's the number one complaint from any Bell employee. Also, the wages don't go up fast and and if you're in a relatively slow location, your commissions won't be that high either.

    Also, regional nanagers tend to shove unnecessary sales garbage down your throat when they themselves can't sell.

    Recommends
    Neutral Outlook
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