Bell Mobility

  www.bellmobility.ca
  www.bellmobility.ca
There are newer employer reviews for Bell Mobility

 

Decent pay, but very little flexibility

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Representative
Former Employee - Customer Service Representative

I worked at Bell Mobility

Pros

Good perks re: benefits and bonuses. Free cell package but you had to pay full price for the phone. Frequent competitions to meet certain stats for sales and call requirements which added a bit of fun. Nice work environment, kitchen, etc. Paid sick days. Good advancement opportunities once you have paid your dues - minimum of 2 years in current position with no prior experience.

Cons

Schedule was based on seniority - not a problem for me, but could be an issue for new hires who would be required to work evenings and saturdays. Inflexibility with time off - black out periods for vacation, could be refused based upon call forecasts, little room for emergencies and sick children etc. very strict with log in times - had to be taking calls for a certain percentage of work day, down to the minute in regards to logging in for start times and coming off breaks and lunches. pushed hard for meeting sales offers, deactivations, customer service credits - everything had a set statistic that you were meet.

Advice to ManagementAdvice

More flexibility in day to day call requirements - more understanding for people in real life situations. Overall, management were very nice, tried their best to meet your needs within their own requirements.

No opinion of CEO

112 Other Employee Reviews for Bell Mobility (View Most Recent)

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  1. 1 person found this helpful  

    just okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Dorval, QC (Canada)
    Former Employee - Anonymous Employee in Dorval, QC (Canada)

    I worked at Bell Mobility

    Pros

    The benefits such as dental and medical were good

    Cons

    Very poor consideration of issues that employees are facing, wether its on the frontline or personal life

    Advice to ManagementAdvice

    listen to frontline employees who get numerous customer complaints about bell.

    Doesn't Recommend
    No opinion of CEO
  2. 2 people found this helpful  

    You can't put a price on the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Product Manager in Mississauga, ON (Canada)
    Former Employee - Product Manager in Mississauga, ON (Canada)

    I worked at Bell Mobility

    Pros

    -great experience > if you show a "can do" attitude there are tons of projects you can stick your hand into
    -not a bureacratic environment
    -you can hone your skills at Bell and get a higher paying job elsewhere with the wealth of experience that you have gained (you can't put a price on that)

    Cons

    -avereage pay but you can probably make more at other telecoms
    -promotional opportunities are dependent on who your manager is as per any job

    Advice to ManagementAdvice

    -need to focus on winning customers back to Bell Mobility and making it the #1 wireless carrier again
    -need to stop the brain drain over to Rogers by perhaps paying more - and when employees do attempt to switch incenting them to stay with Bell

    Recommends
    Approves of CEO
There are newer employer reviews for Bell Mobility

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