Bell Mobility

  www.bellmobility.ca
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89 Employee Reviews (View Most Recent)

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Low employee morale... people don't want to be there

Client Care Representative (Former Employee) Vancouver, BC (Canada)

ProsThe benefits are good. In fact, probably more than what other companies offer, but that's about it. Nothing else good to say.

Cons- Employee morale is low, people don't want to be there because it's like Big Brother. Everything is monitored including the time you have to go to the bathroom.
- Pay could be better for the amount they are making on cell phone plans.
- Underappreciated by management
- Staffing is low (not enough staff working)... always long wait times for customers to get through. Also long wait times if you need to transfer client to another department.
- Having to sell cell phone features clients don't need, having to sell the most expensive cell phone services in the market...

Advice to Senior ManagementImprove employee morale. Have more flexibility in the job. Stop pushing sales so much because it just hurts the client in the end who will switch to your competition once they find out they're paying way too much.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Decent pay, but very little flexibility

    Customer Service Representative (Former Employee)

    I worked at Bell Mobility


    Pros: Good perks re: benefits and bonuses. Free cell package but you had to pay full price for the phone. Frequent competitions to meet certain stats… Cons: Schedule was based on seniority - not a problem for me, but could be an issue for new hires who would be required to work… Advice to Senior Management: More flexibility in day to day call requirements - more understanding for people in real life… More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    just okay

    Anonymous Employee (Former Employee) Dorval, QC (Canada)

    I worked at Bell Mobility


    Pros: The benefits such as dental and medical were good Cons: Very poor consideration of issues that employees are facing, wether… Advice to Senior Management: listen to frontline employees who get numerous customer complaints about… No, I would not recommend this company to a friend More
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