There are newer employer reviews for Bell Mobility
There are newer employer reviews for Bell Mobility

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Low employee morale... people don't want to be there

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Client Care Representative in Vancouver, BC (Canada)
Former Employee - Client Care Representative in Vancouver, BC (Canada)

I worked at Bell Mobility

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

The benefits are good. In fact, probably more than what other companies offer, but that's about it. Nothing else good to say.

Cons

- Employee morale is low, people don't want to be there because it's like Big Brother. Everything is monitored including the time you have to go to the bathroom.
- Pay could be better for the amount they are making on cell phone plans.
- Underappreciated by management
- Staffing is low (not enough staff working)... always long wait times for customers to get through. Also long wait times if you need to transfer client to another department.
- Having to sell cell phone features clients don't need, having to sell the most expensive cell phone services in the market...

Advice to Management

Improve employee morale. Have more flexibility in the job. Stop pushing sales so much because it just hurts the client in the end who will switch to your competition once they find out they're paying way too much.

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  1. Decent pay, but very little flexibility

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Bell Mobility

    No opinion of CEO
    No opinion of CEO

    Pros

    Good perks re: benefits and bonuses. Free cell package but you had to pay full price for the phone. Frequent competitions to meet certain stats for sales and call requirements which added a bit of fun. Nice work environment, kitchen, etc. Paid sick days. Good advancement opportunities once you have paid your dues - minimum of 2 years in current position with no prior experience.

    Cons

    Schedule was based on seniority - not a problem for me, but could be an issue for new hires who would be required to work evenings and saturdays. Inflexibility with time off - black out periods for vacation, could be refused based upon call forecasts, little room for emergencies and sick children etc. very strict with log in times - had to be taking calls for a certain percentage of work day, down to the minute in regards to logging in for start times and coming off breaks and lunches. pushed hard for meeting sales offers, deactivations, customer service credits - everything had a set statistic that you were meet.

    Advice to Management

    More flexibility in day to day call requirements - more understanding for people in real life situations. Overall, management were very nice, tried their best to meet your needs within their own requirements.

  2. Helpful (1)

    just okay

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dorval, QC (Canada)
    Former Employee - Anonymous Employee in Dorval, QC (Canada)

    I worked at Bell Mobility

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits such as dental and medical were good

    Cons

    Very poor consideration of issues that employees are facing, wether its on the frontline or personal life

    Advice to Management

    listen to frontline employees who get numerous customer complaints about bell.

There are newer employer reviews for Bell Mobility
There are newer employer reviews for Bell Mobility

See Most Recent

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