There are newer employer reviews for Benefitfocus
There are newer employer reviews for Benefitfocus

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Awesome Company and fast growing.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Daniel Island, SC
Former Employee - Customer Service Representative in Daniel Island, SC
Recommends
Positive Outlook

I worked at Benefitfocus (More than a year)

Pros

Great work environment. Great Perks and free lunch. Soda and water all the time during working hours. Parties for celebrations for a lot of different event.

Cons

None, that I can think of for this work place. It is exciting and fun filled environment where dedicated employees can excel if they apply themselves properly.

Advice to Management

None

Other Employee Reviews for Benefitfocus

  1. Helpful (4)

    Need to take a long, hard look in the mirror

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benefitfocus full-time (More than a year)

    Pros

    -The people are amazing. There is something about having everyone "down in the trenches" that does foster a camaraderie. - If you are lucky enough to have manager(s) that recognize that you are doing a bang up job, you can get some nice bumps in salary.

    Cons

    - Absolutely no work/life balance. You will work about 60-70 hours a week during the busy season (sometimes more) and sometimes that much during the "off season," which is really rough for those with families because the busiest times are around Thanksgiving/Christmas. - Management continuing to lie about "things getting better." This company couldn't care less about changing the way things are or they would have done it already. The only way things will change is if they start ticking off the clients and they cancel. - Culture is weird. They have these "core values" that mean nothing now. Anticipatory Service...that's a good one, if you have the time to do anything more than answer the 150 emails you get a day from cheesed off clients. Respect the Individual...if there was any respect for the people that work for this company, they would work to make things better for them. Celebrate...the only time I ever heard people celebrating is when they got work off their plate. If I have to hear another cowbell, my ears would bleed. -Sales team running rampant, saying anything and everything just to get someone to sign on the dotted line. Legacy clients are just pretty much ignored in terms of complaints and enhancement requests.

    Advice to Management

    Stop with the lies, you aren't fooling anyone anymore. Word has gotten around that Benefitfocus is not a good place to work. Actually figure out a model that WORKS for your employees. If you're going to market/sell this product as a high-touch 24/7 product, then you need to build a model around it that makes sense instead of leaving 1 person to deal with 30 angry clients all the time.


  2. Helpful (6)

    A culture of 'ME'

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The facilities and location are nice. It's a good place to start your career and get some experience.

    Cons

    BenefitFocus is a lie wrapped in politics, smothered in drama and garnished with fake smiles. It's an unbridled culture of "ME" where management only respects their own agendas and the all mighty dollar; they have no respect for their clients, their employees or their product. Advancement is reserved for those good at lying, backstabbing, blame shifting and taking advantage others. I've seen it from the inside out and frankly it scares me that they manage personal benefit data.

    Advice to Management

    People follow politicians because it suits their agenda; people follow leaders because they trust in and believe in them. At some point in your life, you have stand up for what is right even if it is not in your own best interest; stop being politicians and start being leaders.


There are newer employer reviews for Benefitfocus
There are newer employer reviews for Benefitfocus

See Most Recent

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