There are newer employer reviews for Benefitfocus

Work hard for high rewards

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Benefitfocus full-time (more than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

The culture at Benefitfocus is unlike any other company I've ever worked for. They pride themselves on taking care of their employees and providing extra incentive for hard work.

Cons

The hours can be long at times and the pay starting out is lower than expected

Advice to Management

Pay your employees above average for above average work

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  1. Helpful (1)

    Overall good. Some level management in departments were not qualified to lead team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Charleston, SC
    Former Employee - Software Engineer in Charleston, SC

    I worked at Benefitfocus full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Professional peers, product development managers, implementation service and their teams great to work with on client projects.

    Cons

    Low salary for position, 401K not vested upfront by employer, other benefits in package not advantageous to serious professionals.

    Advice to Management

    None to share at this time.

  2. Helpful (2)

    It was okay, it paid the bills, until I moved on to bigger and better things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Benefits Administrator in Charleston, SC
    Former Employee - Benefits Administrator in Charleston, SC

    I worked at Benefitfocus full-time (less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The company has a great culture. Its seems like it would be great to work in the other departments than HR Customer Service.

    Cons

    In HR Customer Service Department management act like they are in high school. It is basically a call center. When a client on the phone is requesting to talk supervisor or if further research need to be done, management don't want to do their job. There were plenty of times I felt like I was on my own. All management want to do is stand around and talk to other managers. The burden was placed upon the new employees, because once certain employees are given other tasks (handling faxes, emails) they felt they do not have to answer calls anymore. Thus when the call queue is in the red, management is always sending dumb emails for everyone to get on ready. When everyone should be ready to answer calls to begin with. Management have their favorites of who they want to promote and assign to do other tasks. This is a reflection of the high turnover rate in the department

    Advice to Management

    The HR Customer service department needs to be restructured.

There are newer employer reviews for Benefitfocus

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