Benjamin Moore

www.benjaminmoore.com
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1 person found this helpful  

Inwardly focused, lost interest in the end user

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Benjamin Moore full-time (more than a year)

Pros

The company has maintained a commitment to quality products and I believe tries to behave honestly in the public eye

Cons

Poor focus on providing products geared to real and current customer desires and market trends. The one size fits all centralization of management is suited for making and selling paint in large US coastal cities and ignores the needs of mid continent and smaller center dealers.

Centralization of decision making has hurt the Canadian market place. The fact it is a "small" market seems to mean it should be ignored despite excellent sales of new products, performance and profitability.

Advice to ManagementAdvice

Tweak products for at least dry and humid climtes. It makes a big difference and not doing this puts dealers at a competitive disadvantage in dry climates.

Allow regional decision making. The East and West coasts are very different markets. Canada and the US are very different markets and face different competitors and competitive pressures.

There are many managers at various levels punching the clock at career end. If this is a time for renewal, pull out the check book and let them go to pasture, and bring in or promote some motivated, fresh people who haven't lived in the BM corporate culture over decades. Make a new culture based on communication, fairness, openess, performance, purposeful innovation.

Start making good decisions that are shown in increased sales and market share. Change soon what isn't working. Some companies are growing despite the economy.

Hire a good behavioral economist to gain insight as to why people buy what they do, and increasingly not BM. It is time to drill down on what paint consumers are really looking for today and put the products in place to meet their wishes, in a way they wish to consume. It can be done, it is being done, and there's more to it than ad expenditures.

Recommends
Neutral Outlook
Approves of CEO

265 Other Employee Reviews for Benjamin Moore (View Most Recent)

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  1. 1 person found this helpful  

    Retail Development

    • Career Opportunities
    Former Employee - Retail Development
    Former Employee - Retail Development

    I worked at Benjamin Moore full-time (more than 10 years)

    Pros

    Still has some credibility from long reputation of quality products and business integrity

    Cons

    Since 1070s internal power struggles between field' (sales), and "corporate" have cost the company many millions, lost opportuniities to strengthen their brand position nationally and created a negative, siloed business culture that is it's own worst enemy
    Regional management spends huge amounts of time and money creating false results, sabotaging corporate iniatives, and isolating independent retailers from any real business relationship with the company and corporate to resist any change to compensation or old guard paradigm that has the company "buy the sale" to retailers and compensates the sales team for that purchase. A lose/lose business model

    Advice to ManagementAdvice

    Have a clear set of iniatives and an implementation plan to hold all system members accountable by the same measurements of sales and program implementation - not one at the expense of the other. Clarify roles, define responsibilities and ownership to disempower bullies motivated only by their immediate and regional best interest; at the cost of the the companies long term viability and profits.
    Ensure integrity at the director level with transparency in communication; laterally and vertically.
    Insist in transpanency on MGM definition of roles and their review all team members by the companies benchmarks; to deflate power cliques, isolation of roles within market teams That result in roles becoming intentionally non performing to support a market level initiative that is in opposition to company iniatives,
    Corporate level divisions, (color marketing, brand, retail), having equal security and standing to, and integration with, sales to foster a deep company wide understanding of the direct value of all divisions to company sales ans profits

  2.  

    Not bad but not enough pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in London, ON (Canada)
    Current Employee - Customer Service in London, ON (Canada)

    I have been working at Benjamin Moore full-time (less than a year)

    Pros

    Friendly place to work. Good support from head office.

    Cons

    Low pay at this location but different at others.

    Advice to ManagementAdvice

    Increase pay

    Recommends
    Neutral Outlook
    No opinion of CEO
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