There are newer employer reviews for Bergamos Spa
There are newer employer reviews for Bergamos Spa

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Great Learning Experience

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Friendswood, TX
Former Employee - Anonymous Employee in Friendswood, TX

Pros

-Training was great for anyone who is new to the industry and needs to know more about products and/or techniques. -Sales training was exceptional for anyone who doesn't know how to sell, or needs to know how to sell. -Commission and goal oriented environment drives you to higher performance. -Cash tips were great!

Cons

-Management did not foster team atmosphere well, leading to a negatively competitive environment. -Concerns about spa and things needing to get fixed were never addressed in a timely manner, hurting the overall customer experience. -Coworkers tend to be against each other at all times. -Due to no spa attendants, you are expected to do laundry and pick up used shoes/robes.

Advice to Management

Encourage teamwork to get better performance overall. Appreciate all employee efforts, big and small. Hire spa attendants to have optimal performance from all therapists and receptionists.

Other Employee Reviews for Bergamos Spa

  1. Don't Bother

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Coordinator in Humble, TX
    Former Employee - Front Desk Coordinator in Humble, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bergamos Spa (More than 3 years)

    Pros

    You can get any of the services offered at the spa for only the cost of the product used, plus 20% cash tip (based on retail cost) for the service provider. Also, you get an employee discount on the products offered.

    Cons

    The owner is completely out of touch with the basic day to day operations of the spa. She doesn't understand that giving a10 minutes sales pitch and personalized attention to EVERY guest that walks through the door is not feasible when you are the only one scheduled and 3 people walk in. On the few occassions she was at the front desk attempting to "train" and employee how to make a sale or provide customer service in general, we received more complaints about how incompetent and/or abrasive she was than anything. She barely knew how to operate the booking software as well. She plays favorites with the employees (especially those that happen to be her friends), and it causes a hostile work environment. If you make one of her "pets" mad, they will tell her stories about you to get you fired. I've seen this happen before and it doesn't matter if other witnesses/employees come forward to say that the allegations are not true...she will side with her friends anyways. Does not comprehend the meaning of state and federal labor laws. On several occasions she refused to pay employees overtime for hours that they had been scheduled for and worked. She would start by not paying the employee at all for those hours, and then when the employee said something or complained, she would only pay them their standard hourly rate for the overtime hours. Her favorite line to use when something like this happened was "I'll go ahead and pay you this time, but in the future be more mindful of your hours so you don't get overtime"...which is a laugh because the majority of the time the employee was only working the hours they had been scheduled by the manager. Additionally, on slower days they only like to schedule one person to work the front desk all day...which means no lunch break!

    Advice to Management

    Hire a real manager to oversee business and stay at home...you're more of a hindrance than anything!


There are newer employer reviews for Bergamos Spa
There are newer employer reviews for Bergamos Spa

See Most Recent

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